Inbound Sales Manager

2 weeks ago

Johannesburg, South Africa Barron Full time

**Job Purpose**
- The purpose of the Inbound Sales Manager is to manage a team of Relationship Consultant and drive their performance through monitoring of inbound sales.

**Job Objectives**

**Relationship Building & Business Opportunities**
- Identification of new business opportunities by monitoring of inbound marketing channels and activities
- Maintenance of existing and building of new relationships through support and recommendations on new opportunities
- Resolve escalate customer complaints
- Monitor and track orders on the system and ensure that orders are processed within required timelines

**Staff Management**
- Prioritize the work of employees based on deadlines and urgencies
- Monitor and track their daily outputs
- Responsible for conducting skills audits and closing skills gaps through on-the-job training
- Responsible for performance management, IR and selection of staff
- Responsible for leave management in the team

**Admin & Reporting**
- Prepare and analyse data to improve team results
- Resolves escalated customer complaints

**Qualifications and Experience**
- NQF 7 in Sales/ Marketing Management
- 3-5 years’ Inbound Sales experience
- 2-3 years Team Management experience

**Skills, Abilities and Job-related Knowledge**
- ** Skills**
- Excel
- MS D365
- Interpersonal skills
- Problem Solving
- Prioritising skills
- People Management skills
- Assertiveness
- Performance management
- Negotiation Skills

***Knowledge**
- Product knowledge
- Customer Care
- Sales Knowledge
- Conflict Resolution

**Competencies**
- Ensure Customer Satisfaction
- Establishing Relationships
- Preparing the ground
- Identifying opportunities
- Delivering to promise

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