Senior Manager

Job title: Senior Manager - Inbound Product Value Management. Consumer Prepaid Job Location: Gauteng, Johannesburg Deadline: October 30, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description Mission / Core purpose of the Job : To manage the Inbound Product platforms for the Prepaid base and drive the overall goal for the business. This role is inherently cross-functional and highly visible, working closely with Prepaid Segment, Sales & Distribution, and technology functional divisions and has an End-to-End accountability of Prepaid Inbound Product Management Responsibilities Context (Global influences, environmental / industry demands, organisational mission etc.) Fast moving industry with constantly changing business requirements and technologies Fluid complexities of customer expectations and demands Highly competitive market with new and established competitors and aggressive competitor strategy and delivery Highly dynamic and fluctuating Telecommunications industry Total customer experience for MTN brand Constantly changing consumer and market needs Fast paced environment Market dynamics and developments MTN policies, processes and procedures Regulatory industry norms govern MTN and partners Highly pressurized, deadline-driven environment Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks Participative environment – highly diverse and team-focused Key Performance Areas : Core, essential responsibilities / outputs of the position (KPA\'s) Strategy Development and Implementation Lead the formulation of the Prepaid Personalised Inbound Product strategy from a base revenue development perspective in line with the overarching business goals. Ensure effective implementation of the strategy by providing direction, structure, frameworks, models, plans and roadmaps. Extensive use of inbound marketing technology platforms, data assets and offer selection algorithms to customize inbound offerings for different customer segments, increasing revenue development effectiveness and boosting ASPU. Work with technology team to build datamarts and features to integrate with the existing campaign management tool to drive business goals. Build and maintain productive and trusting relationships within the team and business partners to ensure programs are working collaboratively. Optimise acquisition and improve activity of product and services launched by the Prepaid team. Introduce Personalised programs to drive activity for all services offered to the Prepaid base. Ensure operationalization of Prepaid inbound products from CVM perspective. Work closely with the outbound base management team to drive inbound product awareness and performance. Operational Delivery Define and deliver the roadmap for inbound products offered to the Prepaid Base including commercial, analytical and capability requirements Drive user engagement of all major inbound products Drive the delivery of innovative new inbound products by combining standard ATL offering with personalised elements including but not limited to pricing, channel and audiences Analyse commercial impact of inbound product programs on penetration, ASPU and incremental value delivered Define analyses of all segments to identify opportunities to apply products and tariffs to maximize the engagement. Consistent evaluation and evolution of product offerings within the inbound product catalogues in order to drive penetration and performance Produce Daily / weekly performance report for all personalised inbound product offerings Drive direct marketing campaign execution with the outbound BTL and ATL marketing teams and significantly improve ROI through strong campaign management tools – operations, campaign planning, detailed design, production, test, roll-out, commercial return and evaluation. Scan the base for new opportunities for Prepaid business unit Capability Excellent analytics skills for effective prepaid base management on commercial improvement programs. Understanding of key metrics used in Inbound Product user acquisition and engagement funnel Integrate requirements for campaign management, customer journeys, charging and provisioning platforms translating prepaid CVM objectives to the IT / Technical teams. Performance Review the team’s performance against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced team performance Create and monitor plan for continuous improvement Work with Cross functional team Reporting Report on a monthly and quarterly basis to management relating to progress, in accordance with the measurement metrics set by the organisation Report on an ad hoc basis on specific projects as and when necessary Supervisory / Leadership / Managerial Complexity Manage and coordinate the activities of the managers Excellent team management skills to drive business Build professionalism, loyalty and commitment to the organization Display insight into leadership style and how it impacts on performance positively and negatively Ensure communication and fundamental understanding of strategy elements to all teams Ensure ongoing liaison with other areas of the business Clarify roles for different levels of managers and operations, matching the level of expertise and results required and agreeing performance standards Build and enforce a customer centric approach Manage Employment Equity and diversity Coach and guide subordinates Live the MTN Brand values –influence employees’ behaviour Role Complexity : Financial (limits / mandates etc.) Contribution to improve overall subscriber base for Prepaid And Digital Base. Non-financial (customers / staff etc.) Team of 2-3 resources External vendor / partner management Cross-functional stakeholder management - support from other functions (specifically but not limited to Segment, Product Marketing, Finance and Technology) Creativities (improvement / innovation inherent) Share opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability Suggests concrete ways to improve productivity, and improve resource utilisation Strive to automate processes and procedures wherever possible Apply market research in an optimal way to continually improve processes and procedures Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage Recommend creative and innovative solutions to enhance MTN performance Establish sound relationships with service providers and vendors and business segments Encourage continuous service improvement Implement cost-saving activities Authorities As per delegation of authority Collaboration (Formal and Informal Relationships) Responsibility towards : Non-financial (customers / staff etc.) Team of 2-3 resources Cross-functional stakeholder management - support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology) 25 million prepaid customers Vulnerabilities (control span) Business expectations vs. the delivery reality Data integrity Poor customer service will impact negatively on revenues Speed to market Limited resources Evolution of technology Legislative changes Reliance on the stability and availability of systems Non-achievement of turnaround times Inappropriate processes resulting in delayed service to clients Role Dependencies Strategic input to the team Dissemination of information Monitoring of compliance, performance and efficiency Budget compliance Resource allocation System, process and procedure fine-tuning and development to achieve business objectives Decision-making that is effective and responsible for profit and customer and business sustainability and growth Customer relations, and engagement with stakeholders on GM level Customer networking issues and GM level communications Make decisions to drive immediate response times Use information to drive in-built excellence Qualifications Job Requirements (Education, Experience and Competencies) Education : 4 year University degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects Post-graduate degree in an analytical or commercial field of study Experience : Min 8-10 years of relevant work experience Fluent in English & Other South African languages Experience in CVM methodology, principles, capabilities, and techniques. Prior experience of mobile industry and understanding of the digital marketing principles Experience with research- and analytics-driven quantitative pricing techniques (e.g. choice modelling) Competencies : Head - Big Picture Focus (20) Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings Heart – Emotionally Intelligent (30) Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential Relationship Builder - Builds relationships across the business in order to influence decision-makers and build team credibility Hands – Results Focused (40) Results Achiever - Produces sustainable divisional results through ethical practices Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others Apply Before 10 / 28 / 2025 Administrative / Management jobs #J-18808-Ljbffr