Returns Supervisor

We are a young, dynamic, hyper growth company looking for smart, creative, hard
- working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**Reporting to either Inbound/Outbound Returns Manager**

**Your responsibilities will include**:

- Ensure that the department is well organised and controlled to sufficiently meet KPI's / SLA's and support the goals of the business.
- Implement improvement processes and maintain procedures and systems to minimise costs and maximise working capital.
- Introduce and maintain accurate daily reporting to measure productivity within the department
- Ensuring all work areas are clean and tidy and safe for staff to work in.
- Provide and evaluate daily operational reports to ensure key critical areas of the department are controlled and any discrepancies addressed and resolved.
- Ensure that exception management is resolved timeously
- Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed, and resolved.
- Assist and provide feedback on the daily resource planning with the department manager.
- Oversee departmental employees and motivate attention to detail, for constant accuracy and turn-around times.
- Assist with managing outputs within the department by maintaining quality and quantity of workload.
- Maintain FIFO of tasks within the department.
- Ensure escalated daily operational queries from team are resolved timeously.
- Conduct daily team meetings to discuss KPIs, daily plans and escalate any issues arising from it.
- Understand all the aspects and processes related to receiving, processing and put-away of returns.
- Understand all aspects and processes related to return to merchant processes such as, picking, packing and dispatching/shipment of Removal Orders
- Root cause analysis to prevent and solve future KPI's / SLA's failures
- Liaise with stakeholders across the business

**Attributes required**:

- Have a detailed understanding of warehouse management systems
- Problem solving skills
- Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
- Possess excellent personal organisation and business administration skills in accordance with modern best practice methods.
- Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
- Possess the willingness to learn, improve and adapt.
- Good team player, hard worker, willing to be flexible with a positive attitude Must be able to work as part of a multi-cultural team
- Must be able to train staff
- Must be analytical

**Qualifications**:

- Matric/Grade 12 or equal qualification
- Tertiary qualification advantageous
- Have proven relevant experience in receiving, picking, packing, evaluation, put-away and inventory management (in applicable departments within the DC).
- 4-5 years warehouse experience
- 2 years supervisory experience/exposure would be advantageous

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.

**We seek to Employ an Extra Ordinary Mind who**:

- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us