Coffee Squad Administrator

1 week ago

Johannesburg, South Africa AVI Limited Full time

The **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why **CIRO** is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

The Coffee Squad Administrator will be responsible for the co-ordination and administrative duties associated with the National Coffee Squad, comprising of six members in total.

The successful incumbent will be based in Meadowdale and will report to the National Customer Services Manager.

**Line Manager**: National Customer Services Manager

**Job Specification**:
**Key Performance Areas**:

- Scheduling of planned CORE evaluation with customer and coffee squad
- Provide customers with Quotations for consumables due for replacement during the audit
- Ensure the route planned for Coffee Squad is done accurately and efficiently, in conjunction with the Sales Manager and to ensure customers have at least 2 visits planned per annum
- Assisting with the closing of ESO (Electronic Service Order) job cards for Coffee Squad and the generating of customer invoices
- Follow up on actions required at customers after CORE evaluations as indicated on the ESO Job card
- Ensure the SAP preventative maintenance is maintained with the required information to track and forward schedule CORE evaluations at customers
- General administrative functions for the Coffee Squad team - Leave processing, expense claims, capturing overtime
- Generate informative reports and derive insights from the reports. Distribute and share the reports with KAM (Key Account Managers), Sales and Technical teams
- Boot Stock Inventory management with regards to processing cycle counts, pulling variance reports, investigating variances and replenishment of spares consumed by customer

**Minimum Requirements**:
**Experience**:

- Minimum of 1 years’ experience in an administrative role

**Qualifications**:

- Grade 12 / Matric

**Additional Requirements**:

- Knowledge of Hospitality Industry Essential
- Knowledge of how to generate meaningful reports and extract relevant insights
- Knowledge of SA Geographical Map Essential
- Scheduling of work / tasks / workload
- Business Report Writing Skills
- Planning and Organising
- Microsoft Suite (Excel, Word and Power point)
- SAP and its reporting function

**Competencies**:

- Documenting facts
- Articulating information
- Embracing change
- Staying composed
- Meeting deadlines
- Attention to detail
- Planning and organizing
- Maintaining productivity

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