Motor Claims Service Consultant

2 months ago

Johannesburg, South Africa Santam Insurance Full time

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Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Hill on Empire Johannesburg.

JOB DESCRIPTION

The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim.

KEY RESPONSIBILITIES

- Manage workload and instructions from system through any communication and or documents.
- Required to check completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically for any identified outstanding information.
- Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders as per Assessor recommendation and instruction.
- Responsible for arrange and manage car hire requests and extensions.
- Compiling of all rejection letters and distribution thereof to relevant stakeholders.

QUALIFICATIONS & EXPERIENCE

- Matric.
- Fully computer literate (MS Office).
- 2 - 4 years’ claims experience.
- Any previous claims handling, pre-support and or post support experience is advantageous.
- Knowledge of Abuntex, BPM, Claims Center and Codeplex will be an advantage.

SKILLS

- Ability to verify and interpret policy and appraisal detail.
- Telephonic skills.
- Ability to handle conflict and negotiate.

COMPETENCIES

- Problem solving.
- Information Seeking.
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation.
- Customer Service Orientation.

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Please note that this appointment will be made in line with the Divisional Employment Equity targets.

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