Claims Service Consultant: Motor Glass

1 month ago

Johannesburg, South Africa Sanlam Full time

CAREER OPPORTUNITY
A position has become available for a Claims Service Consultant: Motor Glass and will be based Parktown.
KEY PURPOSE OF THE ROLE
We are looking for a Contact Center Agent that will be the liaison between our company and its current customers and Brokers. The successful candidate will be able to accept ownership for effectively managing customer Motor glass claims, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
KEY OUTPUTS/ ACCOUNTABILITY

- Manage large amounts of inbound and outbound calls and emails in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, use SOP for every issue, and provide solutions and/or alternatives
- Seize opportunities to get customer buy-in on Whats App take-up when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Ensure that accurate and comprehensive notes are made on each call
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
- Drive Santam online platforms

EDUCATIONAL QUALIFICATIONS

- Minimum Matric

REQUIRED KNOWLEDGE & EXPERIENCE

- Computer literate: Microsoft Office and internet skills
- Call-Centre, Customer Service – previous experience in at least one of the aforementioned is a prerequisite

REQUIRED SKILLS

- Excellent telephone and interpersonal skills
- Ability to be proactive and use initiative in solving problems
- Ability to conduct oneself in a professional manner
- Ability to work effectively in a team
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks

ATTRIBUTES

- Tolerance and patience
- Friendly and approachable
- Able to interact with a variety of people
- Reliable
- Good communicator

ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Claims Service Consultant: Motor Glass

    1 month ago

    Johannesburg, South Africa Sanlam Full time

    **CAREER OPPORTUNITY** - A position has become available for a Claims Service Consultant: Motor Glass and will be based Parktown.- KEY PURPOSE OF THE ROLE- - KEY OUTPUTS/ ACCOUNTABILITY- Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, use SOP for every issue, and provide solutions and/or...

  • Claims Service Consultant: Motor Glass

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    OPPORTUNITY- Santam’s Motor Claims department has positions available for a Claims Service Consultant: Motor Glass based at Parktown, Hill on Empire**JOB DESCRIPTION**KEY RESPONSIBILITIES** - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, use SOP for every issue, and provide solutions...

  • Motor Claims Service Consultant

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    **OPPORTUNITY** - Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Hill on Empire Johannesburg.**WHAT WILL YOU DO** - The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all...

  • Claims Consultant

    1 month ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    About This RoleWe are seeking a Claims Consultant (Non-Motor) to join our team at Energy at Work Projects. As a leading provider of innovative solutions, we strive to deliver exceptional results and foster a culture of excellence.Job DescriptionThis contract position requires an individual with 2-3 years of experience in HOC non-motor claims consulting. The...

  • Motor Claims Service Consultant

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    **OPPORTUNITY** - Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Hill on Empire Johannesburg.**JOB DESCRIPTION** - The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all...

  • Motor Claims Service Consultant

    2 months ago

    Johannesburg, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Hill on Empire Johannesburg. JOB DESCRIPTION The purpose of this position is to process all the...

  • Non-Motor Claims

    3 months ago

    Johannesburg, South Africa CFS Recruitment (Pty) Ltd Full time

    My Short Term Insurance Client is looking for a Non-Motor Claims ConsultantMinimum Requirements:MatricRE 5FETC in Short-Term InsuranceTIALMs. Office2 years of working experience in Non-Motor ClaimsCustomer ServiceBroker experience essWorked for a licensed insurance company (adv)

  • Claims Service Consultant X2

    7 months ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam‘s Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town. WHAT WILL YOU DO The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is...

  • Motor Claims Manager

    8 months ago

    Johannesburg North, South Africa Network Building and Talent Acquisition Full time

    **Purpose** **Key responsibilities** **Claims process**: - Oversee the entire claims lifecycle, from initial intake to final settlement - Analyse claim details, including damages, policy coverage, and applicable regulations, to determine appropriate reserves - Negotiate fair and timely settlements with clients, claimants, and third-party representatives -...

  • Claim Service Consultant

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’s Motor COE Claims has a position available for a Motor COE Claims Service Consultant that will be based at West End Office Park, Centurion or The Hill on Empire, Johannesburg. Depending on the motor COE requirements.**JOB DESCRIPTION** - The purpose of this position is to process all the allocated Motor Claims and get them ready...

  • Claims Service Consultant: Once

    3 weeks ago

    Johannesburg, South Africa Sanlam Full time

    Claims Service Consultant: Once & Done (JG9) Date: 2 Dec 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group THE ROLE Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Auckland Park. WHAT WILL YOU DO? Responsible for assessing merits and quantum of a non-motor...

  • Claims Service Consultant: Once

    4 weeks ago

    Johannesburg, South Africa Sanlam Full time

    Claims Service Consultant: Once & Done (JG9) Date: 29 Nov 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group CAREER OPPORTUNITY Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Hill on Empire, Parktown. WHAT WILL YOU DO? Responsible for assessing merits and...

  • Merits Claims Service Consultant

    2 months ago

    Johannesburg, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Find your perfect role at Santam Merits Claims Service Consultant (JG 10) Santam’s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown...

  • Claims Service Consultant: Once

    4 weeks ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Hill on Empire, Parktown.- WHAT WILL YOU DO?- Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor...

  • Merits Claims Service Consultant

    2 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY Santam’ s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg. JOB DESCRIPTION The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on...

  • Merits Claims Service Consultant

    3 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’ s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg.The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the...

  • Merit Claims Service Consultant

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’ s Motor Claims (Merits Motor) has a position available for a - Motor Claims Service Consultant that will be based in Parktown, JohannesburgThe purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the...

  • HOC Claims Consultant

    4 weeks ago

    Johannesburg, South Africa Energy at Work Projects Full time

    One of the leading banks is seeking a Claims consultant (non-motor) to join their team on a contract basis. The suitable candidate will be based at Constantia Kloof.We are currently seeking a Claims Consultant (Non-motor) space for one of our clients based at Constantia Kloof. This is a contract position. We require someone who is available...

  • Claims Service Consultant: Once

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    OPPORTUNITY- Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Parktown**WHAT WILL YOU DO?** - Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims.- Further...

  • Claims Service Consultant

    6 months ago

    Johannesburg, South Africa Sanlam Full time

    **OPPORTUNITY** - Santam’s Motor Claims has a position available for a Claims Service Consultant that will be based in Parktown, Hill on Empire.**JOB DESCRIPTION** - The purpose of this position is to process and register all the Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will...