Merits Claims Service Consultant

3 weeks ago

Johannesburg, South Africa Santam Insurance Full time

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Merits Claims Service Consultant (JG 10)

Santam’s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg.

JOB DESCRIPTION

The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the Merit Motor channel. The CSC will ensure that the claim is validated and applicable assessors are appointed through engaging with the relevant stakeholders once the claim is assessment ready.

KEY RESPONSIBILITIES

- Manage workload and instructions from all systems
- Ensure completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically/email for any identified outstanding information.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders as per Assessor recommendation and instruction
- Responsible for arrange and manage car hire requests and extensions
- Various other duties as the role may require

QUALIFICATIONS & EXPERIENCE

- Matric
- Fully computer literate (MS Office)
- Minimum 5 years’ claims experience
- Any previous claims handling, pre-support and or post support experience is advantageous
- Customer service -interaction with role players in the motor industry
- Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage

SKILLS

- Ability to verify and interpret policy and appraisal detail
- Telephonic skills
- Ability to handle conflict and negotiate
- Communication skills to effectively communicate with all role-players
- Working with people
- Planning, organising and co-ordinating
- Coping with pressure and setbacks (resilience)
- Time management abilities

COMPETENCIES

- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- Customer Service Orientation

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from designated groups in alignment with the Divisions Employment Equity targets.

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