Claims Service Consultant X2

3 weeks ago

Johannesburg, South Africa Santam Full time

OPPORTUNITY

Santam‘s Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town. WHAT WILL YOU DO

The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This will include communication with the client, intermediary and service provider as well as process of payments on claims as per Assessors' recommendations and instructions. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

Manage workload and instructions from system through any communication and or documents.
Required to check completeness and correctness of documents.
Responsible for all actions to get claim assessment ready.
Contact client or intermediary telephonically for any identified outstanding information.
Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
Process payments and orders as per Assessor recommendation and instruction.
Compiling of all rejection letters and distribution thereof to relevant stakeholders. QUALIFICATIONS AND EXPERIENCE

Matric/ Grade 12
Minimum 3 years' relevant work experience in short term insurance motor claims settlement
Sound understanding of policy wordings
Motor claims handling experience
Commercial and Personal Lines claims experience
Fully computer literate (MS Office) SKILLS

Ability to verify and interpret policy and appraisal detail
Good communication skills
Ability to handle conflict and negotiate
Negotiation skills
Excellent verbal and written communication
Accuracy and attention to detail
Ability to work well under pressure COMPETENCIES

Analytical Thinking
Information Seeking
Directiveness
Flexibility
Initiative
Customer Service Consultant WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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