Merits Claims Service Consultant

2 months ago

Johannesburg, South Africa Sanlam Full time

CAREER OPPORTUNITY
Santam’ s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg.
JOB DESCRIPTION
The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the Merit Motor channel. The CSC will ensure that the claim is validated and applicable assessors are appointed through engaging with the relevant stakeholders once the claim is assessment ready.
KEY RESPONSIBILITIES

- Manage workload and instructions from all systems
- Ensure completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically/email for any identified outstanding information.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders as per Assessor recommendation and instruction
- Responsible for arrange and manage car hire requests and extensions
- Various other duties as the role may require

QUAILIFICATIONS & EXPERIENCE

- Matric
- Fully computer literate (MS Office)
- Minimum 5 years’ claims experience
- Any previous claims handling, pre-support and or post support experience is advantageous
- Customer service -interaction with role players in the motor industry
- Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage

SKILLS

- Ability to verify and interpret policy and appraisal detail
- Telephonic skills
- Ability to handle conflict and negotiate
- Basic business ethics
- Communication skills to effectively communicate with all role-players
- Working with people
- Planning, organising and co-ordinating
- Coping with pressure and setbacks (resilience)
- Positive attitude
- Time management abilities
- Problem solving skills

COMPETENCIES

- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- Customer Service Orientation

ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from designated groups in alignment with the Divisions Employment Equity targets.

  • Merits Claims Service Consultant

    2 months ago

    Johannesburg, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Find your perfect role at Santam Merits Claims Service Consultant (JG 10) Santam’s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown...

  • Merits Claims Service Consultant

    3 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’ s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg.The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the...

  • Merit Claims Service Consultant

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’ s Motor Claims (Merits Motor) has a position available for a - Motor Claims Service Consultant that will be based in Parktown, JohannesburgThe purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the...

  • Manager Merit Motor Claims

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam's Merit Claims division has a position available for Manager: Merit Motor Claims. This position will be based in Parktown and will report to the National Manager: Merit Claims.**PURPOSE** - The purpose of the role will be to manage the team of Motor Merit Claims Service Assessors responsible for investigation component of...

  • Motor Merit Desktop Consultant(Jg 9)

    6 months ago

    Johannesburg, South Africa Sanlam Full time

    **CAREER OPPORTUNITY** - Santam’s Motor Claims department has a positions available for a Motor Merits Consultants that will be based in Hill On Empire, Parktown.The purpose of this position is to determine the merit of segmented motor claims by performing investigations, verifying the description of the event with the loss and make sure that all valid...

  • Claims Service Consultant: Once

    3 weeks ago

    Johannesburg, South Africa Sanlam Full time

    Claims Service Consultant: Once & Done (JG9) Date: 2 Dec 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group THE ROLE Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Auckland Park. WHAT WILL YOU DO? Responsible for assessing merits and quantum of a non-motor...

  • Claims Service Consultant: Once

    4 weeks ago

    Johannesburg, South Africa Sanlam Full time

    Claims Service Consultant: Once & Done (JG9) Date: 29 Nov 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group CAREER OPPORTUNITY Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Hill on Empire, Parktown. WHAT WILL YOU DO? Responsible for assessing merits and...

  • Claims Service Consultant: Once

    4 weeks ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Hill on Empire, Parktown.- WHAT WILL YOU DO?- Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor...

  • Claims Service Consultant: Once

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    OPPORTUNITY- Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Parktown**WHAT WILL YOU DO?** - Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims.- Further...

  • Claims Negotiators

    4 months ago

    Johannesburg, South Africa Six Sense Full time

    Well established Underwriting Managers firm is looking to appoint a Claims negotiators. **SKILLS, QUALIFICATIONS & RESPONSIBILITIES**: Leading Building Insurance Specialists is currently looking to appoint Claims Negotiators with Commercial Claims experience specifically Building Insurance. Contact us today if you have 2 years plus solid building insurance...

  • Claims Service Consultant X2

    7 months ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam‘s Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town. WHAT WILL YOU DO The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is...

  • Claims Service Consultant

    6 months ago

    Johannesburg, South Africa Sanlam Full time

    **OPPORTUNITY** - Santam’s Motor Claims has a position available for a Claims Service Consultant that will be based in Parktown, Hill on Empire.**JOB DESCRIPTION** - The purpose of this position is to process and register all the Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will...

  • Motor Claims Service Consultant

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    **OPPORTUNITY** - Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Hill on Empire Johannesburg.**WHAT WILL YOU DO** - The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all...

  • Insurance Claims Consultant

    7 months ago

    Johannesburg, South Africa Trafalgar Property Management (Pty) Ltd Full time

    Trafalgar is the leading property rental agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar has a wide selection of homes to rent, to suit all budgets, tastes and areas. Trafalgar offers full-service sectional title and home owners association (“HOA”) property management services across...

  • Claim Service Consultant

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’s Motor COE Claims has a position available for a Motor COE Claims Service Consultant that will be based at West End Office Park, Centurion or The Hill on Empire, Johannesburg. Depending on the motor COE requirements.**JOB DESCRIPTION** - The purpose of this position is to process all the allocated Motor Claims and get them ready...

  • Insurance Claims Consultant

    6 months ago

    Johannesburg, South Africa Trafalgar Property Management (Pty) Ltd Full time

    Trafalgar is the leading property rental agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar has a wide selection of homes to rent, to suit all budgets, tastes and areas. Trafalgar offers full-service sectional title and home owners association (“HOA”) property management services across...

  • Claims Service Consultant: Sha

    8 months ago

    Johannesburg, South Africa Santam Full time

    What will you do? This career opportunity is available at SHA Risk Specialists a division of Santam for a Claims Service Consultant, who will be based in Johannesburg: Illovo. What will make you successful in this role? Claims Portfolio Assist the Claims Specialist regarding all aspects related to a portfolio of Claims. This includes the following: new...

  • Administrator: Claims Europcar Bruma

    7 months ago

    Johannesburg, South Africa Motus Corporation Full time

    **Position Overview**: The purpose of the position is to ensure accurate investigation of claims, providing meaningful feedback, timeous invoicing and adherence to performance and customer service standards, this also includes weekly and monthly claims reporting. **Specific Role Responsibilities**: **Job Outputs**: - Receive and invoice damage and theft...

  • Claims Consultant

    6 months ago

    Johannesburg, South Africa RGA Full time

    **Position Overview** The Claims Consultant assesses and manages claims effectively and efficiently, within the required SLA, ensuring optimal profitability of the business. **Responsibilities** - Claims assessment and management of Individual Life claims across all benefit types, for the South African operation, as well as other benefits relevant to the...

  • Claims Consultant

    7 months ago

    Johannesburg, South Africa Munich Re Full time

    Claims Consultant Career Level 3 **Company** Munich Re **Location** Johannesburg, South Africa **Your Business Unit**: Our Life Claims Management team mitigates risk at claim stage. We collaborate across the various Life business units, including Underwriting, Product & Pricing, Chief Medical Office and Marketing. **Your Team**: Our Life Claims...