Merit Claims Service Consultant

5 months ago

Johannesburg, South Africa Sanlam Full time

CAREER OPPORTUNITY- Santam’ s Motor Claims (Merits Motor) has a position available for a
- Motor Claims Service Consultant that will be based in Parktown, JohannesburgThe purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the Merit Motor channel. The CSC will ensure that the claim is validated and applicable assessors are appointed through engaging with the relevant stakeholders once the claim is assessment ready.**KEY RESPONSIBILITIES**
- Manage workload and instructions from all systems
- Ensure completeness and correctness of documents.
- Ensure accuracy of data captured on Santam systems.
- Responsible for all actions to get claim assessment ready.
- Liaise with brokers
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders as per Assessor recommendation and instruction
- Responsible for arrange and manage car hire requests and extensions
- Various other duties as the role may require

**QUAILIFICATIONS & EXPERIENCE**
- Matric
- Fully computer literate (MS Office)
- Minimum 5 years’ claims experience
- Claims handling, pre-support and or post support experience is advantageous.
- Customer service -interaction with role players in the motor industry
- Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage

**SKILLS**
- Ability to verify and interpret policy and appraisal detail
- Telephonic skills
- Ability to handle conflict and negotiate
- Basic business ethics
- Communication skills to effectively communicate with all role-players
- Working with people
- Planning, organising and co-ordinating
- Coping with pressure and setbacks (resilience)
- Positive attitude
- Time management abilities
- Problem solving skills

**COMPETENCIES**
- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- Customer Service Orientation

**ABOUT THE COMPANY**
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
- Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Merits Claims Service Consultant

    4 weeks ago

    Johannesburg, South Africa Sanlam Limited Full time

    Merits Claims Service Consultant (JG 10) Date: 11 Oct 2024 Location: Johannesburg, Gauteng, ZA Santam’s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg. JOB DESCRIPTION The purpose of this position is for the processing and claims administration end to end on...

  • Merits Claims Service Consultant

    4 weeks ago

    Johannesburg, South Africa Sanlam Full time

    Merits Claims Service Consultant (JG 10) Date: 11 Oct 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group CAREER OPPORTUNITY Santam’ s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg. JOB DESCRIPTION The purpose of this position is for the...

  • Merits Claims Service Consultant

    3 weeks ago

    Johannesburg, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Find your perfect role at Santam Merits Claims Service Consultant (JG 10) Santam’s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown...

  • Merits Claims Service Consultant

    1 month ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’ s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg.The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the...

  • Merits Claims Service Consultant

    3 weeks ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY Santam’ s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg. JOB DESCRIPTION The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on...

  • Merits Claims Service Consultant

    1 month ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY Santam’ s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg. JOB DESCRIPTION The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all...

  • Manager Merit Motor Claims

    5 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam's Merit Claims division has a position available for Manager: Merit Motor Claims. This position will be based in Parktown and will report to the National Manager: Merit Claims.**PURPOSE** - The purpose of the role will be to manage the team of Motor Merit Claims Service Assessors responsible for investigation component of...

  • Funeral Claims Consultant

    5 months ago

    Johannesburg, South Africa Energy at Work Projects Full time

    One of the largest banking giants is seeking Funeral Claims Consultant to be responsible for coordinating and overseeing, managing and negotiating the settlement of the claims. The suitable consultant will be accountable for finalizing the claim end-to-end. **RESPONSIBILITIES**: - Register claims and appoint assessors - Manage claims in terms of claims...

  • Motor Merit Desktop Consultant(Jg 9)

    5 months ago

    Johannesburg, South Africa Sanlam Full time

    **CAREER OPPORTUNITY** - Santam’s Motor Claims department has a positions available for a Motor Merits Consultants that will be based in Hill On Empire, Parktown.The purpose of this position is to determine the merit of segmented motor claims by performing investigations, verifying the description of the event with the loss and make sure that all valid...

  • Motor Merit Desktop Consultant(JG 9)

    4 weeks ago

    Johannesburg, South Africa Santam Insurance Full time

    Santam’s Motor Claims department has a position available for a Motor Merits Consultant that will be based in Hill On Empire, Parktown. JOB DESCRIPTION The purpose of this position is to determine the merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, and ensuring that all valid claims are...

  • Merit Theft Field Investigator

    6 days ago

    Johannesburg, South Africa Sanlam Full time

    Merit Theft Field Investigator (JG8) Date: 6 Nov 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group CAREER OPPORTUNITY Santam’s Merit Claims department has positions available for a Motor Merit Field Investigator based in Hill On Empire,16 Empire Rd, Parktown, Johannesburg JOB DESCRIPTION The Merit Field Investigator will ensure that...

  • Manager Merit Motor Claims

    4 weeks ago

    Johannesburg, South Africa Santam Insurance Full time

    Santam's Merit Claims division has a position available for Manager: Merit Motor Claims. This position will be based in Parktown and will report to the National Manager: Merit Claims. PURPOSE The purpose of the role will be to manage the team of Motor Merit Claims Service Assessors responsible for investigation component of suspicious and potential...

  • Claims Service Consultant: Once

    5 months ago

    Johannesburg, South Africa Sanlam Full time

    OPPORTUNITY- Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Parktown**WHAT WILL YOU DO?** - Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims.- Further...

  • Claims Service Consultant: Once

    3 weeks ago

    Johannesburg, South Africa Santam Insurance Full time

    Claims Service Consultant: Once & Done (JG9) X2 Johannesburg, Gauteng, South Africa Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Parktown. WHAT WILL YOU DO? Responsible for assessing merits and quantum of non-motor damage claims through digital photographs. This position...

  • Claims Consultant

    5 months ago

    Johannesburg, South Africa Energy at Work Projects Full time

    One of the largest banking giant is seeking a Claims Consultant to be responsible for coordinating and overseeing, managing and negotiating the settlement of the claims. The suitable consultant will be accountable for finalizing the claim end-to-end. **Responsibilities**: - Register claims and appoint assessors - Manage claims in terms of claims SLA - Make...

  • Merit Theft Desktop Assessor

    4 weeks ago

    Johannesburg, South Africa Santam Insurance Full time

    Santam’s Merit Claims department has a position available for a Merit Theft Desktop Assessor who will be based in Parktown, Gauteng. PURPOSE OF THE ROLE The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with clients,...

  • Claims Negotiators

    2 months ago

    Johannesburg, South Africa Six Sense Full time

    Well established Underwriting Managers firm is looking to appoint a Claims negotiators. **SKILLS, QUALIFICATIONS & RESPONSIBILITIES**: Leading Building Insurance Specialists is currently looking to appoint Claims Negotiators with Commercial Claims experience specifically Building Insurance. Contact us today if you have 2 years plus solid building insurance...

  • Claims Service Consultant

    1 month ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    Career OpportunitySantam's Motor Claims team is seeking a highly skilled Claims Service Consultant to join our team in Parktown, Johannesburg.Job SummaryThe successful candidate will be responsible for processing and administering claims end-to-end, ensuring that all actions are coordinated and overseen to achieve timely and accurate resolution.Key...

  • Claims Service Consultant X2

    5 months ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam‘s Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town. WHAT WILL YOU DO The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is...

  • Claims Service Consultant

    5 months ago

    Johannesburg, South Africa Sanlam Full time

    **OPPORTUNITY** - Santam’s Motor Claims has a position available for a Claims Service Consultant that will be based in Parktown, Hill on Empire.**JOB DESCRIPTION** - The purpose of this position is to process and register all the Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will...