Claims Service Consultant: Sha
7 months ago
What will you do?
This career opportunity is available at SHA Risk Specialists a division of Santam for a Claims Service Consultant, who will be based in Johannesburg: Illovo. What will make you successful in this role?
Claims Portfolio
Assist the Claims Specialist regarding all aspects related to a portfolio of Claims. This includes the following: new claims registration, current file diary management, certain correspondence like updates to brokers, attending to basic enquiries on claims, payment requests and general administrative functions.
Draft settlement agreements in accordance with the instruction.
Appoint assessor/investigator on instruction of the Claims Specialist.
Monitor service levels in accordance with agreed service level agreements.
Monitor assessors and refer concerns to management within the framework of agreed internal protocol.
Attend to Operational duties as allocated
Comply with internal and external regulatory framework and internal and external processes and procedures in accordance with organisational standards
Analysis
Critically assess information supplied to determine if all relevant information has been received.
System processing
Attend to all aspects of system processing relevant to a portfolio of claims e.g. registration of new claims, updating of reserves, payments etc.
Client Liaison (Internal and External)
Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
General Administration
Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
Attend to the typing of general correspondence if and when necessary. Qualification and Experience
Matric
Proven Administrative Skills Skills
Ability to acquire new skills quickly
Problem Solving
Administrative Skills
Analysis and Judgement
Attention to Detail
Client Orientation
Communication Skills
Initiative
Interpersonal Skills
Organisational Awareness
Planning and Organising
Teamwork
Time management
Drive for Results
Computer Literacy
Drawing of diary
Filing of documents
General assistance to claims team i.r.o. document management
Archiving Core Competencies Being resilient - Contributing dependently Customer focus - Contributing dependently Collaborates - Contributing dependently Cultivates innovation - Contributing dependently Drives results - Contributing dependently About The Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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