Field Service Team Lead

6 days ago


Midrand, South Africa Michael Page Full time

About Our Client

A global leader in packaging solutions specializing in machines, systems, and after-sales services for the food and pharmaceutical industries.

Job Description

Key Responsibilities:

- Market Understanding: Analyze market position, assessing market share vs. potential from the installed base (IB).

- Strategic Decision-Making: Identify customer potential, segment by type.

- Business Development: Create and execute market strategies, proactively selling service products and SLAs to achieve targets.

- Result-Driven: Own order intake (OI) and gross margin (GM) responsibilities.

- Customer Focus: Understand customer needs, manage RFQ processes, and ensure solutions are provided.

- Leadership: Oversee and guide the local field service team in planning interventions and training.

The Successful Applicant

Qualifications:

- Technical or engineering degree, preferably with commercial education or international management.

- 5+ years of experience in service sales and field service operations.

- Proven ability to drive organizational change.

- Strong communication and negotiation skills.

- Willingness to travel up to 50%.

Skills:

- Proficient in English; additional languages are advantageous.

- Skilled in account management and cultural adaptation within the assigned region.

What's on Offer

Competitive salary inclusive of transport allowance, medical aid and Provident Fund.



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