Field Services Call Scheduler

We are looking for a Field Service Technician to join our IT Operations team. The ideal candidate will have exceptional troubleshooting skills, extensive field experience, and the ability to adapt to dynamic work schedules.The successful candidate will be responsible for providing on-site service and support during field visits or dispatches, managing...

CALL COORDINATOR **Job Purpose**: To allocate, monitor and manage calls received for support and ensure completion of the service within the clients SLA. Manage Clients/Users requests and communicate with users and Engineers to coordinate service. **Required: Qualifications** Grade 12 Business Administration or Call Centre Certificate A+ and N+...

About The RoleWe are seeking a skilled professional to assist with administrative duties and maintain optimal operational functioning within our customer service department.Main AccountabilitiesAssist in calculating the required headcount figure based on forecasted call volumes, average handling time and shrinkageComplete agents' schedules within agreed...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Duties and...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Duties and...

Fidelity Services Group is seeking a highly skilled Desktop Support Specialist to join our IT Operations team. As a key member of our team, you will be responsible for providing comprehensive technical support and maintenance services to our internal users.This role involves traveling to various locations, installing new equipment, addressing service...

Assisting in the formulation of targets for individuals and teams - Answering questions from staff and providing guidance and feedback **Job brief** We are looking for a competent **Junior Call centre supervisor** to organize and direct the staff of our call centre. You will be responsible for assessing their work and give them feedback to maximize...

**Call Center Manager - Telecommunication Industry** A leading client in the telecommunication’s industry is looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...

We are currently on a search for a call centre service advisor to join the largest manufacturer and distributor of major appliances company in Southern Africa, to be based in Midrand. In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.KEY RESPONSIBILITIES:Liaising...

**Job Title**: Manager of Call Centre Customer Services **Subsidiary**: MobifyTracker PTY LTD **Location**: Midrand **Job Type**: Full-Time We are seeking a highly skilled and motivated individual to join our team as a Manager of Call Centre Customer Services. As the Manager, you will be responsible for overseeing the day-to-day operations of our call...

**Job Advert Summary**: Mobalyz is seeking a dedicated and customer-focused Call Centre Agent to provide first-rate support and build lasting customer relationships. The agent will be the front-facing interface between Mobalyz and the customer, engaging with the customer on a personal, professional basis. The agent will reflect the company’s values,...

**Vacancy**: Commercial Service & Maintenance Technical Coordinator **Region**: Midrand - Commercial **Reporting to**: FADT Commercial Technical Supervisor **Overall purpose of the job**: Engage with the client, technicians on all Commercial Security Product queries. and arrange an appointment for the technician. **Duties & Responsibilities**: -...

Key Performance Area: - Manage operations and teams - hourly, daily and monthly KPIs - Hiring, training, coaching, and leading call centre and sales representatives as they provide support for customers - Maintain and grow existing relationships with clients - Contribute to improving our current products and services - Actively seek out and pursue new...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is achieved at all times. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy...

**Reporting to**: Contact and Monitoring Centre Manager - Inland **Overall Purpose of the Job**: To effectively manage a level 1 Inbound team in the CCC (Customer Contact Centre). This would include ensuring effective Client Communications, Client service, and administration. Daily management of level 1 inbound team to achieve overall company objectives,...

**Overall Purpose of the Job**: We are looking for a dynamic **Training Specialist** to develop and deliver high-impact training programs in a fast-paced environment. If you have a passion for coaching, and driving business results, this is your opportunity to make a difference! **Key Responsibilities**: - Deliver **technical product, sales, objection...

Fidelity Services Group is seeking a Technical Support Engineer to join our IT Operations team. This role involves providing on-site service and support during field visits or dispatches, managing installation, repair, maintenance, and testing of IT assets at various locations.The successful candidate will possess exceptional troubleshooting skills,...

**PURPOSE**: The aim of a Technical Coordinator is to book, schedule and co-ordinate service calls. **QUALIFICATION & EXPERIENCE**: - Matric or equivalent - Minimum 2 years admin experience Key Performance Area: - ** Booking Service Calls** - Answering all incoming telephone calls in an efficient and professional manner - Arrange service requests in...