Field Service Tech Ii
1 week ago
Location: Midrand, ZA, 1685- Requisition ID: 11792**Responsibilities**:
The Field Service Technician is responsible to maintain all the technical aspects of IGT equipment and gaming machines with accuracy and consistency.
**Responsibilities**:
**Machine Production**
- Product Allocation
- Parts allocation and collection. Build process - configuration, building and final testing. Short ships and missing parts - order follow through.
- Supervision of shipping procedure - final release.
- Quality Assurance
**Product Installation**
- Product knowledge - Installation and fault finding
- Timeous and efficient installation of products
- Support to customer before, during and after installation
- Quality Assurance
**Lease support and Maintenance**
- Installation, support and Maintenance of recurring revenue products
- Quality Assurance
**Programming**
- Programming software for all associated builds - New product, lease product and testing facilities
- Quality Assurance
**Provide Customer Service**
- Provide Excellent Customer Service
- Personal Workplace appearance
**Cross-Functional Effectiveness**
- Adhere to company code of conduct, policies and procedures
- ISO 9000, 2001 Compliance
- Maintain effective working relationships with other members of staff
- Maintain security and safety of the working environment
- Development self within the job role
**Qualifications**:
- National Diploma or Associated qualifications from a Technikon or Technical College. Minimum qualification - T4, S4 or N6
- Minimum period of 2 years as a Senior Technician experience and a previous 3 Years technician experience with a Casino (Legal Regulated Casino)
- Excellent all round Technical knowledge. Good Customer relations skills
- Must possess a valid driver's license and have a good driving record
- Maintenance administration
- Technical expertise
- Customer package in relation to the technical services on any IGT equipment and stock
**Keys to Success**:
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._
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