Senior Journey Specialist x2

2 weeks ago

Sandton, South Africa Wildernessdestinations Full time

Primary Purpose

The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking.

The specialist will work towards fostering and building strong relationships with the TD and UK Ops specialists, strengthening the bond and partnership. Additionally, they will communicate and deliver exceptional service to all stakeholders involved. The specialist's main focus will be on perfecting all intricate details of the booking to elevate and enhance the guests' experience.

The ideal candidate should possess excellent knowledge and a good geographical understanding of all Southern and East African destinations. Furthermore, they should have a deep understanding of day-to-day regional logistics and in-depth supplier knowledge to maximize the mutually beneficial relationship with our AP partners.

Location: Johannesburg or Cape Town.

Detailed Responsibilities

- Take over file from TD at prov stage ready to be confirmed.
- Manage and complete booking confirmation process on Wilderness Window platform.
- Ensure accuracy and financial health of each booking.
- Foster and build strong relationships with TD and UK Ops specialists.
- Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
- Liaise with the Reservations Manager on booking issues, managing all changes, and adding any developments from the ops specialist to ensure that the client’s trip is booked and planned perfectly.
- Continuous communication and excellent service delivery to the Ops specialist at all times.
- Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests' needs, and attending relevant familiarization trips with Ops specialist (if and when required).
- Focus on perfecting all intricate details of the booking process to enhance the guests' experience.
- Take pride in delivering the booking quickly and perfectly – ensuring all suppliers are in sync with what was sold. Booking ownership and integrity is vital, as well as effective communication with colleagues in the UK Ops team.

Candidate Profile

Qualification:

- Matric certificate – with maths (minimum standard grade or above).
- Tertiary certificate in Travel & Tourism/hospitality is advantageous.
- Experience: 4-5 years with senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
- In-depth knowledge of Southern and East Africa.
- Personal or educational travel experience is advantageous.
- Computer literate (Microsoft Office: Outlook, Teams, Excel, and Word).
- Proven English literacy.
- Working knowledge of TourPlan and WETU or similar booking/operating system.
- Excellent attention to detail.
- Skills & Abilities:
- Dynamic, detail-oriented, organized, and excellent communication skills.
- Ability to remain steady in a busy environment and consistent with output, task-driven.
- Ability to problem-solve without compromising accuracy and prioritize changes.
- Driven to offer high-quality service levels, strong time management.
- Highly detailed product knowledge – vital for speed in presenting alternatives.
- Strong financial skills, self-starter with a high integrity level and ethical conduct.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

#J-18808-Ljbffr

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