X2 Service Desk Agent I

2 months ago


Sandton, South Africa IOCO Full time

About iOCO Infrastructure Services

We are a leading provider of innovative IT infrastructure solutions, dedicated to delivering exceptional client experiences through sustainable and cutting-edge technology.

Job Summary

We are seeking a highly skilled X2 Service Desk Agent I to join our IT support team. As a Service Desk Agent, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless communication with our team.

Key Responsibilities

  • Technical Support
    • Respond to user inquiries and troubleshoot technical issues related to hardware, software, and network systems.
    • Resolve technical issues efficiently and effectively, ensuring minimal downtime and maximum client satisfaction.
  • Communication and Liaison
    • Maintain high-level customer liaison and ensure all interactions are conducted in a highly professional manner.
    • Collaborate with team members to ensure effective communication and issue resolution.
  • Administrative Tasks
    • Log and allocate incoming calls efficiently, ensuring all calls are attended to and closed.
    • Assist team members with work overload as needed and ensure general administration work is up to date.

Requirements

  • Experience
    • 2-3 years of experience in an IT service desk environment.
    • 2-3 years of customer service experience.
    • 1-2 years of experience in first-call resolution.
  • Skills
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Qualifications
    • Grade 12.
    • A+ and N+ certifications.
    • ITIL4 certification.

What We Offer

We offer a dynamic and challenging work environment, opportunities for career growth and development, and a competitive compensation package.



  • Sandton, South Africa iOCO Full time

    JOBNUMBER **iOCO03143** - CONTRACT TYPE **Contract** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **X2 Service Desk Agents** I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries,...


  • Sandton, South Africa IOCO Full time

    Job Summary:iOCO Infrastructure Services is seeking a highly skilled X2 Service Desk Agent I to join our IT support team. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Technical Support: Respond to user inquiries, troubleshoot problems, and resolve...


  • Sandton, South Africa IOCO Full time

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...


  • Sandton, South Africa IOCO Full time

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...


  • Sandton, South Africa iOCO Full time

    JOBNUMBER **iOCO03030** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking **X3 Service Desk Agents** I **to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical...

  • IT Support Specialist

    4 weeks ago


    Sandton, South Africa IOCO Full time

    X2 Service Desk Agent I Job DescriptioniOCO Infrastructure Services is seeking a skilled X2 Service Desk Agent I to join our IT support team. As a Service Desk Agent, you will be responsible for responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network systems.Key...

  • Front Desk Agent

    6 months ago


    Sandton, South Africa Hilton Full time

    A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer...


  • Sandton, South Africa CENTRACOM Full time

    Service Desk Agent level 1 Job Responsibilities: - Takes telephonic calls from customers requiring technical assistance - Ensures a work ticket is opened on the internal logging system - Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department - Escalates more complex problems...

  • IT Service Desk Agent

    3 weeks ago


    Sandton, South Africa Shorza Full time

    Are you ready to kickstart an exciting career where every day brings new challenges and opportunities? Shorza is on the hunt for a passionate IT Service Desk Agent to join our vibrant team in Sandton! If you love helping people and thrive in a fast-paced environment, this is the perfect role for you! **What You’ll Do**: - Be the Hero of Support: Guide...


  • Sandton, South Africa IOCO Full time

    iOCO Infrastructure Services: Embracing ExcellenceWe're seeking a highly skilled X2 Service Desk Agent I to join our IT support team in Sandton. As a Service Desk Agent, you'll be responsible for responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network systems.Your Key...


  • Sandton, South Africa Jai Search Consultancy Full time

    **Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Mandarin fluently **Duties**: -...


  • Sandton, South Africa Jai Search Consultancy Full time

    **Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Italian fluently **Duties**: -...


  • Sandton, South Africa Jai Search Consultancy Full time

    **Are you a dynamic individual with a passion for communication and a knack for speaking fluent German?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write German fluently **Duties**: -...


  • Sandton, South Africa Jai Search Consultancy Full time

    Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? As an IT Service Desk Agent , you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. Requirements -Speak, read and write Italian fluently Duties: -Receiving requests on...


  • Sandton, South Africa IDC Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. - Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions - Develop and deploy solutions for all computer-related problems...


  • Sandton, South Africa Adcorp Holdings Full time

    **Synopsis** Are you a highly motivated and skilled IT professional looking for a challenging and rewarding career? If so, the Senior Technician Service Desk position is the perfect opportunity for you. - Coordinates and assists with the preparation of reports and measurements on the services provided by the service desk. - Provide support and coaching to...

  • Service Desk Analyst

    5 months ago


    Sandton, South Africa Core Group Full time

    Core Group is looking for a Service Desk Analyst to assist the group an companies within with all things related to service and desk support on operations, networking and infrastructure. **To qualify, you'll need**: - Completed Matric. - Completed degree in IT or related will be an advantage. - At least 2-3 years of experience in desk support and problem...


  • Sandton, South Africa IDC Full time

    Co-ordinates and assists with the preparation of reports and measurements on the services provided by the Service Desk - Provide support and coaching to service desk technicians on customer service and technical insights and trains and coaches all new employees on customer service, technical support and policies and procedures **Qualification and...


  • Sandton, South Africa Adzuna ZA B C2 Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...


  • Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...