X2 Service Desk Agent I
2 months ago
About iOCO Infrastructure Services
We are a leading provider of innovative IT infrastructure solutions, dedicated to delivering exceptional client experiences through sustainable and cutting-edge technology.
Job Summary
We are seeking a highly skilled X2 Service Desk Agent I to join our IT support team. As a Service Desk Agent, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless communication with our team.
Key Responsibilities
- Technical Support
- Respond to user inquiries and troubleshoot technical issues related to hardware, software, and network systems.
- Resolve technical issues efficiently and effectively, ensuring minimal downtime and maximum client satisfaction.
- Communication and Liaison
- Maintain high-level customer liaison and ensure all interactions are conducted in a highly professional manner.
- Collaborate with team members to ensure effective communication and issue resolution.
- Administrative Tasks
- Log and allocate incoming calls efficiently, ensuring all calls are attended to and closed.
- Assist team members with work overload as needed and ensure general administration work is up to date.
Requirements
- Experience
- 2-3 years of experience in an IT service desk environment.
- 2-3 years of customer service experience.
- 1-2 years of experience in first-call resolution.
- Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Qualifications
- Grade 12.
- A+ and N+ certifications.
- ITIL4 certification.
What We Offer
We offer a dynamic and challenging work environment, opportunities for career growth and development, and a competitive compensation package.
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