Senior Journey Coordinator
2 weeks ago
Wilderness Safaris is seeking a highly skilled and experienced Senior Journey Specialist to join our team. As a key member of our operations team, you will be responsible for managing and completing the booking confirmation process on our Wilderness Window platform.
Key Responsibilities:- Take over files from TD at prov stage ready to be confirmed.
- Manage and complete booking confirmation process on Wilderness Window platform.
- Ensure accuracy and financial health of each booking.
- Foster and build strong relationships with TD and UK Ops specialists.
- Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
- Liaise with the Reservations Manager on booking issues, managing all changes, and adding any developments from the ops specialist to the booking.
- Continuous communication and excellent service delivery to the Ops specialist at all times.
- Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests' needs.
- Ad hoc attending relevant familiarization trips with Ops specialist (if and when required).
- Focus on perfecting all intricate details of the booking process to enhance the guests' experience.
- Matric certificate with maths (minimum standard grade or above).
- Tertiary certificate in Travel & Tourism/hospitality is advantageous.
- 4-5 years of experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
- In-depth knowledge of Southern and East Africa.
- Personal or educational travel experience is advantageous.
- Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
- Proven English literacy.
- Working knowledge of TourPlan and WETU or similar booking/operating system.
- Excellent attention to detail.
- Dynamic, detail-oriented, organized, and excellent communication skills.
- Ability to problem-solve without compromising accuracy and prioritize changes.
- Driven to offer high-quality service levels, strong time management.
- Highly detailed product knowledge vital for speed in presenting alternatives.
- Strong financial skills, self-starter with high integrity level and ethical conduct.
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on WhatsApp. Simply send the word Hi to 260761166303.
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