Senior Journey Coordinator

2 weeks ago


Sandton, South Africa Wilderness Safaris Full time
Job Title: Senior Journey Specialist

Wilderness Safaris is seeking a highly skilled and experienced Senior Journey Specialist to join our team. As a key member of our operations team, you will be responsible for managing and completing the booking confirmation process on our Wilderness Window platform.

Key Responsibilities:
  • Take over files from TD at prov stage ready to be confirmed.
  • Manage and complete booking confirmation process on Wilderness Window platform.
  • Ensure accuracy and financial health of each booking.
  • Foster and build strong relationships with TD and UK Ops specialists.
  • Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
  • Liaise with the Reservations Manager on booking issues, managing all changes, and adding any developments from the ops specialist to the booking.
  • Continuous communication and excellent service delivery to the Ops specialist at all times.
  • Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests' needs.
  • Ad hoc attending relevant familiarization trips with Ops specialist (if and when required).
  • Focus on perfecting all intricate details of the booking process to enhance the guests' experience.
Requirements:
  • Matric certificate with maths (minimum standard grade or above).
  • Tertiary certificate in Travel & Tourism/hospitality is advantageous.
  • 4-5 years of experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
  • In-depth knowledge of Southern and East Africa.
  • Personal or educational travel experience is advantageous.
  • Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
  • Proven English literacy.
  • Working knowledge of TourPlan and WETU or similar booking/operating system.
  • Excellent attention to detail.
  • Dynamic, detail-oriented, organized, and excellent communication skills.
  • Ability to problem-solve without compromising accuracy and prioritize changes.
  • Driven to offer high-quality service levels, strong time management.
  • Highly detailed product knowledge vital for speed in presenting alternatives.
  • Strong financial skills, self-starter with high integrity level and ethical conduct.
What We Offer:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word Hi to 260761166303.



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