Journey Specialist

6 months ago

Sandton, South Africa Wilderness Full time

**Primary Purpose**

To manage and complete the booking confirmation on the Wilderness Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationship with the TD and UK Ops specialists by strengthening that bond and partnership, communicating and delivering exceptional service. The Journey Specialist’s main focus on the booking is all the intricate details are perfect with results that will elevate and enhance the guests experience.

Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics as well as in-depth supplier knowledge thus maximising the mutually beneficial relationship with our AP partners.

**Responsibilities**:

- Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments from the ops specialist to the booking to ensure that the client’s trip is booked and planned perfectly.
- Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips
- Manage the new confirmations handed over by the Travel Designer with speed, convert provisional on the WW into confirmed status based on all added information from Ops specialists whilst maintaining the booking integrity on itrvl.
- Keep updated with all Wilderness Safaris (WS) and 3rd party product (AP), as well as technology updates
- Process any additional changes/updates after confirmation to the itinerary.
- Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order

Qualification:

- Matric certificate - with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality is advantageous.

**Experience**:

- 4-5 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
- In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda.
- Personal or educational travel experience in the above areas advantageous.
- Knowledge of Mozambique, Mauritius and Seychelles, an added advantage
- Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
- Proven English literacy.
- Working knowledge of TourPlan and WETU or similar booking/operating system.
- Excellent attention to detail.

Skills & Abilities:

- Dynamic, detail orientated, organised and excellent communication skills.
- Remain steady in busy environment and consistent with output, task driven
- Ability to problem solve without compromising accuracy and prioritise changes.
- Driven to offer high quality service levels, strong time management
- Highly detailed product knowledge - vital for speed in presenting alternatives
- Strong financial skills, self-starter with high integrity level and ethical conduct

Interests: A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”

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