Sales Team Leader
2 weeks ago
Sales Team Leader - Bellville
Date: 23 Oct 2024
Location:
Bellville, Western Cape, ZA
Company: Sanlam Group
What will you do?
Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a constant basis. The Team Leader should also be knowledgeable on all aspects of the products, systems and processes.
Mentors and coaches the team and gives constant real time support in terms of query resolution.
What will make you successful in this role?
- Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution
- Facilitates the sharing of best practice across teams to enable the delivery of high performance and the enhancement of the customer experience.
- Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful customer facing agents to deliver the best service in the insurance industry.
- Manages people related matters i.e., attendance, absence and attrition within the team to ensure service level contributions are met/exceeded.
- Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps. and/or through written correspondence
- Ensure efficiency of service productivity and performance in the contact centre through the achievement of agreed quality assessment ratios and turn around times.
- Improve customer satisfaction, experience and insight.
- Manage own development to increase own competencies.
- Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Ensuring achievement of underwriting and profitability objectives through internal processes.
- Maintenance of expert knowledge on specific products, pricing, application procedure,
- processing and timelines in order to drive and achieve relevant product and service targets.
Qualifications and Experience
Qualifications
- Completed Matric (Grade 12)
- FAIS compliance (NQF Level 4) with credits in personal lines or commercial
- A relevant short term insurance related qualification - Advantageous.
Experience
- 5 - 7 years’ people management experience
- 5 - 7 years’ experience in an operational environment (preferably within the short-term insurance industry)
Knowledge and Skills
- Drive Sales targets
- Coaching and Motivating Team
- Quality Auditing
- Managing Compliance
- Reporting and communication
- Management of employees
- Building High Performance Teams
Personal Attributes
Communicates effectively - Contributing independently
Action orientated - Contributing independently
Situational adaptability - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
-
Sales Floor Team Leader
4 months ago
Bellville, South Africa Job Crystal Full timeThe main role of the Sales Floor Team leader is to ensure teams are managed so that they meet SLA and deliverables without compromising quality. A Sales Floor Team Leader is responsible for learning the business members’ structures and processes within Sales Floor and member relations. As a Team Leader you will ensure the ultimate success of your team by...
-
Sales Team Leader
4 months ago
Bellville, South Africa Call Centre Staffing Full time**Responsibilities** - Set goals with team members. - Motivation and coaching. - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. - Vesting and training of new Consultants in the contact centre. - Drive the achievement of project and campaign targets. - Escalate call resolution and provision of project and...
-
Sales Team Leader
2 weeks ago
Bellville, South Africa Santam Insurance Full timeJob title : Sales Team Leader - Bellville Job Location : Western Cape, Bellville Deadline : November 24, 2024 Quick Recommended Links Jobs by Location Job by industries What will you do? Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on...
-
After Sales Team Leader
2 months ago
Bellville, South Africa Job Crystal Full timeA dynamic, vibrant and growing cosmetics business is looking for an Aftersales Team Leader to join their team in Bellville, Cape Town. The Aftersales Team Leader is responsible for overseeing the performance of the Aftersales Consultants, to communicate the goals of the team and ensure that these goals are achieved by motivating and providing guidance,...
-
Aftersales Team Leader
2 months ago
Bellville, South Africa HR Talent Partner Full time**Job Overview**: **Date Posted**: Posted 2 days ago- **Location**: Bellville, Western Cape- **Job Title**: Aftersales Team Leader- **Education Level**: Certificate- **Job Level**: Senior- **Minimum Experience**: 5- 7 Years**Aftersales Team Leader required in Bellville, Cape Town.**: A renowned Cosmetics Company is looking for a “Aftersales Team leader...
-
Sales Team Leader
4 months ago
Bellville, South Africa Call Centre Staffing Full timeWestern Cape, Bellville **Responsibilities** - Set goals with team members. - Motivation and coaching. - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. - Vesting and training of new Consultants in the contact centre. - Drive the achievement of project and campaign targets. - Escalate call resolution and...
-
Sales Team Leader
5 months ago
Bellville, South Africa CX-International Full time**Primary Objectives / Role purpose** Our goal is to provide Gold Plated Service and deliver the most effective customer service experience. The individual will lead a team of highly driven, self-motivated and focused Sales Advisors by driving KPI’s, efficiencies, high client centric engagement and performance. **Key Responsibilities** - Three years...
-
Sales Team Leader
4 months ago
Bellville, South Africa Sanlam Full time**What will you do?** - Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a constant basis. The Team Leader should also be knowledgeable on all aspects of the products, systems and processes. - Mentors and coaches the team and gives constant real time support...
-
Sales Team Leader
2 months ago
Bellville, South Africa Sanlam Full time**What will you do?** - Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a constant basis. The Team Leader should also be knowledgeable on all aspects of the products, systems and processes. Mentors and coaches the team and gives constant real time support in...
-
Quality Assurance Team Leader
5 months ago
Bellville, South Africa Santam Full timeAbout the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...
-
Quality Assurance
5 months ago
Bellville, South Africa Sanlam Full timeAbout the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...
-
Call Centre Team Leader
5 months ago
Bellville, South Africa HR Talent Partner Full time**Job Overview**: **Date Posted**: Posted 5 hours ago- **Location**: Bellville, Western Cape- **Job Title**: Call Centre Team Leader- **Education Level**: Certificate- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Call Centre Team Leader job vacancy in Bellville, Cape Town.**: A renowned Cosmetics Company is looking for a “Call Centre...
-
Call Centre Team Manager
4 months ago
Bellville, South Africa Job Tool Kit Full timeDo you have experience as a Team Leader or Team Manager? **Requirements**: **Matric (or equivalent qualification)** Minimum of 3 years team management experience in a sales environment **Minimum of at least 2 years experience in a call centre environment (Outbound)** Financial Services experience (Long-term insurance and within a sales oriented environment)...
-
Production Team Leader
5 months ago
Bellville, South Africa Twizza Full time**The objective of this role**: The purpose of the Production Team Leader is to ensure accurate reporting on machines. Secondary responsibilities for all processes on the shift; meeting operating requirements; managing waste streams, and Level 1 team management. **Deliverables in this Role**: People Management - Weekly engagement with team members: -...
-
Marketing Sales and Development Leader
6 months ago
Bellville, South Africa TUG Full time**The OPPORTUNITY**: Starting as a trainee, this has the potential to quickly become a hand's on leadership role, where you will be actively coaching and developing a sales team on a daily basis, ensuring the delivery of clear, achievable sales objectives, maintaining agreed operational standards and ensuring a fun, positive and professional culture is...
-
Team Leader
5 months ago
Bellville, South Africa Bridgena Barnard Personnel Group Full timeN/Subs Well known organisation requires the services of an experienced team leader for the home loan channel Matric essential Qualification in Accounting essential Team lead or Supervision of staff essential You will oversee load vetting, credit worthiness, liaise with clients and other stakeholders, Calculations/payments/settlement / GL / and various...
-
Customer Service Team Leader
3 weeks ago
Bellville, South Africa Job Crystal Full timeA dynamic, vibrant and growing cosmetics business is looking for an Aftersales Team Leader to join their team in Bellville, Cape Town. The Aftersales Team Leader is responsible for overseeing the performance of the Aftersales Consultants, to communicate the goals of the team and ensure that these goals are achieved by motivating and providing guidance,...
-
Senior Actuary: Team Leader
5 months ago
Bellville, South Africa Metropolitan Life Full time**Introduction** - Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan provides financial wellness...
-
Branch Delivery Sales and Service Team Leader
5 months ago
Bellville, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Manage team to deliver and support sales targets and service standards in the branch while adhering to Sales and Service processes and...
-
Inhouse Helpdesk Team Leader
2 months ago
Bellville, South Africa Sanlam Full time**Who are we?** Sanlam Corporate forms part of the Sanlam Group which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of...