Aftersales Team Leader

3 months ago


Bellville, South Africa HR Talent Partner Full time

**Job Overview**:
**Date Posted**: Posted 2 days ago-
**Location**: Bellville, Western Cape-
**Job Title**: Aftersales Team Leader-
**Education Level**: Certificate-
**Job Level**: Senior-
**Minimum Experience**: 5- 7 Years**Aftersales Team Leader required in Bellville, Cape Town.**:
A renowned Cosmetics Company is looking for a “Aftersales Team leader (Customer Service Consultant Team leader)” to join their team on a full-time permanent basis for their offices in Bellville, Cape Town.

Excellent compensation package on offer plus internal career advancement opportunities.

**About the job**:

- The Aftersales Team Leader is responsible for overseeing the performance of the Aftersales Consultants.
- To communicate the goals of the team and ensure that these goals are achieved by motivating and providing guidance, training, support as well as identifying individual developmental needs.
- Oversee performance and feedback. Recommend process changes.
- The main purpose of the Team Leader is to manage the team and their processes as follows.
- Ensure team resolve Member queries on orders which have been dispatched, delivered, product defects, missing orders etc.
- Queries are thoroughly investigated and escalated as required.
- The main aim is to ensure a member receives the best possible customer service.

**Requirements**:

- Grade 12
- Relevant leadership certificate or experience.
- 2-5 years’ experience in a leadership role leading multidisciplined teams.
- Experience in Customer Service / Network environment.
- Strong Leadership and Analytical skills.
- Ability to communicate clearly and effectively in all situations.
- Ability to handle multiple tasks and projects with high attention to detail.
- Excellent written and communication skills.
- Computer literate MS Office, Word/Excel/Power Point.
- Performance review feedback and mentorship.

**Key Performance Areas**:

- Ensure excellent customer service experience.
- Influence the team positively and lead confidently to achieve goals.
- Able to think out of the box to find solutions to problems and recommend process changes.
- Must be able to delegate, follow up and take necessary steps to improve performance.
- Create a fun positive and values driven working environment and be a mentor to the team.
- Ensure a safe and healthy work environment is created.
- Workforce planning, leading, and guiding.
- Investigator: able to identify problems/concerns with execution of a duties and inform relevant parties
- Quality assurer: Consistently checks the detail and quality of every job they execute.
- Leader: Able to delegate, convince and lead to meet business deliverables



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