Quality Assurance Team Leader

7 months ago

Bellville, South Africa Santam Full time

About the Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
Career Opportunity
Santam Client Solutions has positions available for two Quality Assurance Team Leader. The positions will be based in Bellville, Cape Town. Job Description
The Quality Assurance (QA) Team Leader is responsible for leading and managing a team of QA Consultants in monitoring and evaluating the performance of advisers in a direct contact centre for short term insurance. They will also be responsible for developing and implementing comprehensive QA processes and guidelines, conducting regular quality assessments, and providing feedback, coaching to their team. The role will report to the Risk & Resolutions Lead and will form part of the Client Solutions cluster. Key Responsibilities
Lead and manage a team of QA consultants.
Develop and implement comprehensive QA processes and guidelines.
Identify areas for improvement and provide feedback, coaching to the QA consultants.
Collaborate with campaign managers and trainers to develop and update training materials.
Ensure that Advisers are well-equipped to succeed.
Track and report on QA metrics
Stay up to date on industry trends and regulations.
Identify and implement opportunities to improve the quality of client engagement. Qualifications and Experience
Matric/ Grade 12.
National Diploma in a related field.
RE 5 Certificate.
NQF Level 5 (Short-Term Insurance Qualification).
Minimum 5 years’ experience in short-term insurance Personal and Commercial lines.
Preferably a minimum of 3 years’ experience as a Team Leader. Competencies
Strong knowledge of sales and client services principles.
Excellent communication and interpersonal skills.
Ability to motivate and lead a team.
Analytical thinking and problem solving.
Initiative and independence.
Ability to self-regulate and drive results. Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Quality Assurance

    7 months ago

    Bellville, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...

  • Quality Assurance Administrator

    2 months ago

    Bellville South, South Africa Skills Academy Supported Learning Full time

    **Vacancy Available: Quality Assurance Administrator** **Who Are We?** Skills Academy is dedicated to changing lives by making education accessible to all. We strive for excellence in everything we do, ensuring that students and staff have the support needed to achieve their goals. **Quality Assurance Administrator** We are looking for a proactive and...

  • Quality Assurance Consultant

    2 months ago

    Bellville, South Africa Sanlam Full time

    Job Opportunity- A position is available at Santam Shared Services: Quality Assurance for a position as a Quality Assurance Consultant in Shared Services - Cape Town / Centurion.- Job Purpose- The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to...

  • Aftersales Team Leader

    4 months ago

    Bellville, South Africa HR Talent Partner Full time

    **Job Overview**: **Date Posted**: Posted 2 days ago- **Location**: Bellville, Western Cape- **Job Title**: Aftersales Team Leader- **Education Level**: Certificate- **Job Level**: Senior- **Minimum Experience**: 5- 7 Years**Aftersales Team Leader required in Bellville, Cape Town.**: A renowned Cosmetics Company is looking for a “Aftersales Team leader...

  • Quality Assurance Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Status Staffing Full time

    About Status StaffingAt Status Staffing, we strive to deliver top-notch talent to our clients. We're looking for an exceptional Quality Assurance Specialist to join our team.

  • After Sales Team Leader

    4 months ago

    Bellville, South Africa Job Crystal Full time

    A dynamic, vibrant and growing cosmetics business is looking for an Aftersales Team Leader to join their team in Bellville, Cape Town. The Aftersales Team Leader is responsible for overseeing the performance of the Aftersales Consultants, to communicate the goals of the team and ensure that these goals are achieved by motivating and providing guidance,...

  • Production Quality Assurance Specialist

    3 weeks ago

    Bellville, Western Cape, South Africa Status Staffing Full time

    About the RoleStatus Staffing is seeking a highly experienced Production Quality Assurance Specialist to join their team. As a key member of the manufacturing department, this individual will be responsible for ensuring that all products meet the highest quality standards.

  • Quality Assurance Specialist

    4 weeks ago

    Bellville, Western Cape, South Africa Status Staffing Full time

    About UsStatus Staffing is a leading staffing agency specializing in placing top talent in various industries.Job SummaryWe are seeking an experienced Quality Inspector to join our team. As a Quality Inspector, you will be responsible for ensuring the highest quality standards are met in our factory.Key Responsibilities:Implement and maintain ISO 9000...

  • Customer Service Team Leader

    3 months ago

    Bellville, South Africa Job Crystal Full time

    A dynamic, vibrant and growing cosmetics business is looking for an Aftersales Team Leader to join their team in Bellville, Cape Town. The Aftersales Team Leader is responsible for overseeing the performance of the Aftersales Consultants, to communicate the goals of the team and ensure that these goals are achieved by motivating and providing guidance,...

  • Sales Floor Team Leader

    6 months ago

    Bellville, South Africa Job Crystal Full time

    The main role of the Sales Floor Team leader is to ensure teams are managed so that they meet SLA and deliverables without compromising quality. A Sales Floor Team Leader is responsible for learning the business members’ structures and processes within Sales Floor and member relations. As a Team Leader you will ensure the ultimate success of your team by...

  • Senior Manufacturing Quality Assurance Specialist

    3 weeks ago

    Bellville, Western Cape, South Africa Status Staffing Full time

    About the RoleWe are seeking a Senior Manufacturing Quality Assurance Specialist to join our team at Status Staffing. This is a permanent opportunity with a competitive salary of R18,000.00 per month.Job DescriptionThe successful candidate will be responsible for ensuring quality and standards are met in the factory. They will also be responsible for the...

  • Junior Manager/ Team Leader

    3 months ago

    Bellville South, South Africa Skills Academy Supported Learning Full time

    **Role Summary**: The Junior Manager/Team Leader is responsible for the day-to-day operations of the department, ensuring smooth project execution, effective people management, and adherence to quality standards. The role demands strong leadership, excellent communication, and organisational skills. The Junior Manager will oversee team performance, manage...

  • Quality Manager

    7 months ago

    Bellville, South Africa Helderberg Personnel Full time

    My client, an established wheat manufacturer based in the Northern Suburbs is seeking to employ a Quality Manager with a relevant tertiary qualification and min 3 - 5 years relevant experience. food safety management|quality manager **Duties will include**: - Quality assurance of Wheat - Quality assurance of Products - Quality assurance of Operations...

  • Quality Manager

    6 months ago

    Bellville, South Africa Helderberg Personnel Full time

    My client, an established wheat manufacturer based in the Northern Suburbs is seeking to employ a **Quality Manager **with a relevant tertiary qualification and min 3 - 5 years relevant experience. manager|quality manager **Duties will include**: - Quality assurance of Wheat - Quality assurance of Products - Quality assurance of Operations Laboratory...

  • Quality Manager

    7 months ago

    Bellville, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9211 NB **Consultant**: Nine Broodryk Report to general Manager Responsible for Quality Assurance and Food Safety in the company Quality assurance of Wheat Quality assurance of Products Quality assurance of Operations Laboratory management Assist with Food Safety Systems Quality Audits General tasks Management of Quality...

  • Production Team Leader

    7 months ago

    Bellville, South Africa Twizza Full time

    **The objective of this role**: The purpose of the Production Team Leader is to ensure accurate reporting on machines. Secondary responsibilities for all processes on the shift; meeting operating requirements; managing waste streams, and Level 1 team management. **Deliverables in this Role**: People Management - Weekly engagement with team members: -...

  • Teaching and Learning Specialist: Academic Quality

    9 months ago

    Bellville, South Africa University of the Western Cape Full time

    The Teaching and Learning Specialist: Academic Quality Assurance will support the University’s mission to provide quality programmes to students and will have a key role in improving the quality of academic programmes in the University. Teaching and Learning Specialist: Academic Quality Assurance will provide professional planning, coordination and...

  • Call Centre Team Leader

    7 months ago

    Bellville, South Africa HR Talent Partner Full time

    **Job Overview**: **Date Posted**: Posted 5 hours ago- **Location**: Bellville, Western Cape- **Job Title**: Call Centre Team Leader- **Education Level**: Certificate- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Call Centre Team Leader job vacancy in Bellville, Cape Town.**: A renowned Cosmetics Company is looking for a “Call Centre...

  • Sales Team Leader

    4 weeks ago

    Bellville, South Africa Santam Insurance Full time

    Job title : Sales Team Leader - Bellville Job Location : Western Cape, Bellville Deadline : December 22, 2024 Quick Recommended Links Jobs by Location Job by industries What will you do? Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a...

  • Sales Team Leader

    6 months ago

    Bellville, South Africa Call Centre Staffing Full time

    **Responsibilities** - Set goals with team members. - Motivation and coaching. - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. - Vesting and training of new Consultants in the contact centre. - Drive the achievement of project and campaign targets. - Escalate call resolution and provision of project and...