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Sales Floor Team Leader

7 months ago

Bellville, South Africa Job Crystal Full time

The main role of the Sales Floor Team leader is to ensure teams are managed so that they meet SLA and deliverables without compromising quality. A Sales Floor Team Leader is responsible for learning the business members’ structures and processes within Sales Floor and member relations. As a Team Leader you will ensure the ultimate success of your team by leading the team, engaging with internal customers, and liaising with other Team Leads and Management.

Team Leaders are expected to ensure employees have the end goal of helping the member with courtesy, passion and professionalism. Team Leaders should also deal with all IR-related concerns, 1-on-1s and related people management within their teams, as well as complete daily/monthly reports.

**DUTIES & RESPONSIBILITIES**:

- Investigator: able to identify problems/concerns with execution of a duties and inform relevant parties
- Team player: Create a fun, positive and values-driven working environment and be a mentor to the team, whilst providing a work environment that engenders positive energy and good personal values
- Customer Care Connoisseur: Putting members at the forefront of all interactions
- Cultural ambassador: implement the company’s values and culture in the execution of duties and through interactions with all
- Leader of people: Workforce planning, leading and guiding

**REQUIREMENTS**:

- Must be a team player and be able to communicate information between departments, teams and uplines.
- Goal driven, service delivery and member satisfaction should be your passion
- Excellent verbal and written communication, with English the main medium of communication and other South African/African languages an added advantage.
- Must show commitment - the position requires flexibility and after-hours availability when required (especially during peak periods)
- Must be able to work well under pressure and achieve deadlines during high call volume periods
- Must be computer literate - ERP system
- The ability to perform public speaking by addressing the team on day-to-day operations and training in meetings

**QUALIFICATIONS**:

- Relevant computer skills / certifications
- 2-5 years’ experience in a Team leader / supervisory role - leading multidisciplined teams.
- Experience in a Sales / Contact Centre/ Data Processing environment.
- Strong Leadership.
- Ability to communicate clearly and effectively in all situations.
- Ability to handle multiple tasks and projects with high attention to detail.
- Excellent written and communication skills.
- Computer literate MS Office, Word/Excel/Power Point.
- Performance review feedback and mentorship.

Ability to Commute:

- Bellville, Western Cape (required)

Ability to Relocate:

- Bellville, Western Cape: Relocate before starting work (required)