Email Executive

2 months ago

Cape Town, South Africa Ten Lifestyle Group Full time

Join our team
Are you passionate about coding and crafting engaging email campaigns? We are seeking a talented email executive with a solid background in HTML coding to create inspiring communications for our members, focusing on dining, entertainment, travel, and exclusive offers. If you are excited about using your skills to enhance our member experience, we want to hear from you

What you will do:
In your role, you will collaborate with our content team and take on a variety of tasks to ensure our email campaigns are effective and visually appealing. Here is a snapshot of what a typical day might look like:
Collaborate with the content team in a stand-up meeting to plan your day.
Build engaging email campaigns from scratch.
Segment and analyse member data for targeted outreach.
Schedule and deploy emails to our members.
Conduct quality assurance checks on colleagues' emails.
Identify and resolve any coding issues in email templates to ensure optimal deliverability.
Design and develop new HTML modules for our campaigns.

Technologies we use:
Acoustic and various email service providers (ESPs)
Movable Ink
Litmus and other email testing tools
Tableau for insightful reporting

Benefits:
Our people are at the heart of the business, and we have a culture of recognition and reward, both through regular appraisals and our annual Extra Mile Awards, where we celebrate those who have gone above and beyond in their role. We also encourage all our staff to incorporate their aspirations and interests into their careers at Ten, and we are there every step of the way to support development.

All our employees enjoy a range of benefits, including:
Flexible work arrangements, including hybrid work possibilities.
Twenty days of annual leave per year, plus an additional three days of annual leave in your third year.
One month of paid sabbatical after five years of service, without using annual leave.
Remote working holidays, allow you to travel and work from anywhere in the world.
Company contributions towards medical aid, and transport home for those working late shifts (for employees without cars).
ICAS employee health and wellness services are confidential and free for all employees.
Access to great travel and entertainment discounts, similar to what our clients' members enjoy.
Lots of social events throughout the year, a break-out room with numerous games, and a stunning rooftop terrace with a view of Table Mountain, offering our latest fruit drop and coffee/tea station.
A global team, with diversity at its core.
Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
The possibility of growth within a dynamic and international company.

Guidelines for the hybrid/home office option:
Resident in South Africa.
If you live within reachable distance of the office, you will be asked to enter into a hybrid working arrangement, attending the office at least twice a week.
A secure home office at your confirmed address, free from background noise or other distractions.
Your internet connection must meet minimum requirements, and the speed must be verified.

Who we are:
Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company, founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment, and dining experiences to the world, Ten is a key part of the customer engagement strategies for leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment, and retail benefits, on behalf of over fifty clients including HSBC, Bank of America, Westpac, and Royal Bank of Canada.
In addition to offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services, and luxury brands. Corporate clients use Ten’s services to acquire, engage, and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.
Ten's partnerships are based on multi-year contracts, which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first proprietary technology, thousands of supplier relationships, and twenty-five years of expertise, delivered from twenty-two global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:
Deliver a world-class member experience.
Invest in technology.
Expand contracts with new and existing clients.
Establish a foothold in new markets by leveraging its market-leading service proposition.
For more information, please watch Ten's Growth Engine Video here .

Commitment to diversity:
We encourage diverse philosophies, cultures, and experiences. We value diversity and are committed to creating an inclusive work environment for our employees. This belief unites the teams at Ten. All aspects of our relationship, including hiring, promoting, disciplining, or terminating employees, are based on merit, competence, performance, and business needs.

Requirements:
This role requires a strong coding background, particularly in email HTML. Here is what you should bring to the table:
Expertise in HTML and CSS: You should be proficient in crafting email templates and fixing any bugs.
Interactive email creation: You have experience building engaging, interactive emails.
Responsive design skills: Good knowledge of modular and responsive HTML and CSS is essential.
Multilingual experience: Familiarity with left-to-right (LTR) and right-to-left (RTL) languages is a plus.
ESP knowledge: Experience with Acoustic or similar ESPs is essential.
Design understanding: A solid grasp of email design principles.
Problem-solving skills: You approach challenges with creativity and resourcefulness.
Attention to detail: You pride yourself on delivering high-quality work with a keen eye for detail.
Organisation and time management: You are highly organised and can efficiently manage your time.
Communication skills: Strong communication skills are vital for collaborating with the team.

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