Manager HR Services and Operations

Job category: Human Resources and Recruitment

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

WHY JOIN THE JSE: The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all. At the JSE, you will interact and engage with leaders and individuals recognised as experts in their fields. Be part of creating and developing new products and work on various exciting and challenging projects. We will provide you with the necessary tools, support and development to help you reach your full potential. The JSE is very much a learning organisation, so we also encourage learning through training programmes, mentoring, sponsored education and paid membership of professional associations.

Job Purpose

To Manage HR Services and Operations, to ensure efficiency across the JSE Group (JSE Limited & Subsidiaries) by providing support regarding payroll, HR systems, HR Risk & Compliance and HR architecture policies and procedures in achievement of HR strategy to enable the attraction and retention of critical skills and position JSE as employer of choice.

Results Delivery

- Craft HR Operations business plan to ensure delivery of focus areas for the year in support of HR strategy.
- Formalise the HR Operations team budget to achieve objectives set.
- Manage HR allocated budget by tracking costs (Approximate value of budget).
- Apply cost effectiveness principles in planning and delivery to contribute to achievement of HR Ops financial targets like reducing procurement costs through negotiations with external service providers.
- Provide specialist input and solutions to relevant information in relation to operational and compliance needs across the HR team.
- Ensure data integrity and management of policies, employee information, HR Operations processes, financial transactions such as payroll and team payments to improve sustainability, client service and mitigate risks.

Stakeholder Management

- Develop and maintain relationships with HR Team through providing practical operational solutions.
- Assist HR Business Partners to inform Business Units on legislative & policy changes through communication by facilitation of meetings etc.
- Understand client needs through regular communication & feedback.
- Build and maintain relationship with finance department through communication of payroll deadlines as well as by participation in relevant professional networks.
- Establish and manage service levels with internal and external stakeholders.
- Build and maintain relationships with internal audit team through communication and meetings.
- Build strategic JSE/Industry/Global network of thought leaders and relationships utilising social media, attending conferences and training interventions.

Process Management

- Translate HR functional strategy into department delivery strategies and project plans with defined timelines that become business map to deliver on.
- Manage own delivery against HR Ops delivery plan and set timelines, identify obstacles to delivery and take appropriate action where required.
- Ensure maintenance of employee data integrity through management of HR Information system and processes.
- Design, implement and manage HR Operations processes by staying abreast of current compliance, legislation changes and interpreting policies and procedures.
- Ensure benefit administration complies to timelines and standards and contribute to a great onboarding and working experience for new and existing employees.
- Implement and execute operational procedures to meet organisation, and external vendor payroll deadlines.
- Comply to legislation through management of policy reviews, benchmarking, updates and self-audits.
- Ensure records and procedures for controlling staff transactions and reporting staff data are adhered to.
- Oversee payroll processing by the HR Consultants and provide sign off on all input.
- Perform Job Evaluations for new or reviewed positions.
- Maintain Job Profile and Org management Data base.
- Avoid payroll data variances by conducting process mapping, compliance and auditing.
- Ensure payroll compliance through management of external vendor resource.
- Participate in negotiation of agreements with insurance carriers and financial institutions for administration of benefits programs.
- Ensure employee data integrity through implementation of controls.
- Manage HR information system change requests through evaluation and sign off.
- Support Human Resource Business Partners by identifying and sharing employee trends through data analysis reports.
- Ensure relevance of Human Resource Information systems through understanding of business needs and benchmarking.
- Manage the HR architecture in line with the HR Technology needs.
- Responsibility for HR compliance and Risk Reporting.
- Provide relevant and accurate information and data (EE, exits etc.) to stakeholders to support organisation transformation and other objectives.
- Keep HR policies relevant and updated by conducting research and collaborating with stakeholders and industry specialists.
- Ensure execution of payroll standard processes through facilitation of agreement with internal audit and finance team.
- Provide data analytics to enable effective staff planning and inform required people practices achieving the JSE people agenda.

Self-Management

- Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management.
- Keep abreast of changes in legislation or standards by conducting research and utilising networks.
- Take accountability for making others successful by removing obstacles to team performance and success.
- Be an effective team member encouraging teamwork and freely sharing knowledge.
- Upskill team and other professionals by sharing knowledge and research results.
- Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards.

Transformation and Innovation Contribution

- Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE results.
- Seek ways of improving and streamlining HR Operational processes and data.

Qualifications

- B Com Degree Business Management/ HR
- Post Graduate Qualification in Business Management/HR
- 5 - 8 years HR Operational Management experience including managing a Team

Knowledge and Skills required

- Sound knowledge of HR legislation, policies, and procedures.
- Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email).

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