Team Leader: Deceased Estates

2 weeks ago


Bellville, South Africa Capitec Full time

Purpose Statement

- To lead a team of agents to ensure SLA adherence within the Deceased Estates team by strategically implementing processes and reporting to optimize client query handling, without increasing reputational risk to the benefit of Capitec Bank.

Experience

Minimum:

- Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment
- Previous people leadership experience

Ideal:

- Function relevant experience; deceased estates

Qualifications (Minimum)

- National Diploma

Qualifications (Ideal or Preferred)

- Bachelor's Degree

Knowledge

Minimum:

- Leadership best practices
- People management principles
- Customer relationship management
- HR principles and processes

Ideal:

- Regulations pertaining to deceased estates
- Capitec Bank policies, including:

- Disciplinary code and procedures

- KPA procedures and policies

- Adherence policies

- Capitec banking system
- Liaising with 3rd party providers
- Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)
- Leading a team in an SLA and client service focussed environment

Skills

- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Leadership Skills
- Attention to Detail
- Problem solving skills
- Planning, organising and coordination skills
- Decision making skills
- Interpersonal & Relationship management Skills

Conditions of Employment

- Clear criminal and credit record


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