Assistant Lodge Manager

1 month ago

Port Elizabeth, South Africa Jobted ZA C2 Full time

We are seeking for an Assistant Lodge Manager to join the company in the Hospitality industry.

Minimum criteria required:

- Degree/Diploma in Hotel Management
- 3 - 5 years’ experience in a 5* star establishment as an assistant Lodge Manager/Duty Manager or Guest Relations Manager
- Driver’s Licence Essential

Key Performance Areas of this position include:

- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
- Assistant the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge team
activities.
- Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock management.
- Identify and implement cost-saving opportunities.
- Maintain and ensure the upkeep of lodge equipment through preventative
maintenance.
- Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.

Competencies required:

- Proven experience in lodge management
- Good working knowledge of POS/PMS systems
- High level of attention to detail
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills

Should you not receive any feedback within 2 weeks please consider your application unsuccessful.

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