Assistant Lodge Manager

1 month ago

Port Elizabeth, South Africa HotelJobs.co.za Full time

**Area/Location: Eastern Cape**

**Job Purpose**:
**Minimum Criteria Required**:

- Degree/Diploma in Hotel Management.
- 3-5 years of experience in a 5-star establishment as an Assistant Lodge Manager, Duty Manager, or Guest Relations Manager.
- Valid Driver’s License.

**Key Responsibilities**:

- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor guest feedback on platforms such as Guest Revu and TripAdvisor to ensure high satisfaction ratings.
- Assist the Lodge Manager in overseeing daily lodge team service operations.
- Uphold and elevate service standards across all lodge functions.
- Supervise and manage lodge operations effectively in the absence of the Lodge Manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance both technical and soft skills among team members.
- Work towards achieving quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge operations.
- Manage cash handling processes to minimize variances within acceptable limits.
- Ensure effective stock management and identify cost-saving opportunities.
- Oversee the maintenance of lodge equipment through preventative measures.
- Take responsibility for the overall performance of the lodge in the absence of the Lodge Manager.

**Required Competencies**:

- Proven experience in lodge management.
- Proficiency in POS/PMS systems.
- Exceptional attention to detail.
- Strong leadership and organizational abilities.
- Excellent communication and interpersonal skills.

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