Lodge Operations Manager

4 days ago

Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

We are seeking an experienced Lodge Operations Manager to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. This is a key role in the Hospitality industry, reporting directly to the Lodge Manager.

Estimated Salary: AU$80,000 - AU$110,000 per annum, based on qualifications and experience.

About the Role

This challenging and rewarding position involves overseeing day-to-day lodge operations, ensuring exceptional guest satisfaction, and managing special requests. As a seasoned professional, you will be responsible for monitoring guest feedback metrics, working closely with departmental teams to optimize service delivery, and conducting targeted training sessions to enhance technical and soft skills of lodge team members.

  • Main Responsibilities:
  • Measure and enhance overall guest satisfaction, including managing special requests.
  • Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
  • Assistant the lodge manager to oversee day-to-day lodge team service operations.
  • Uphold and elevate the service standards provided by the lodge team.
  • Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
  • Coordinate departmental teams to optimize guest service delivery.
  • Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager.
  • Achieve quality improvement targets set by management.
  • Develop comprehensive policies, processes, and standards governing lodge team activities.
  • Manage cash handling to minimize variances within acceptable limits.
  • Maintain effective stock management.
  • Identify and implement cost-saving opportunities.
  • Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
  • Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.

Requirements:

  • Proven experience in lodge management.
  • Good working knowledge of POS/PMS systems.
  • High level of attention to detail.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal skills.

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