Asst Lodge Manager- Eastern Cape
4 days ago
A 5* Lodge based in the Eastern Cape seeks an Assistant Lodge Manager.
**Minimum criteria required**:
- Degree/Diploma in Hotel Management
- 3 - 5 year’s experience in a 5* star establishment as an assistant lodge manager/duty manager or guest relations manager
- Driver’s Licence Essential
2. **Key Performance Areas**
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
- Assistant the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance technical and soft skills of lodge team members
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge team activities
- Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock management.
- Identify and implement cost-saving opportunities.
- Maintain and ensure the upkeep of lodge equipment through preventative maintenance
- Take responsibility for the overall performance of lodge functions in the absence of the
3. **Competencies required**:
- Proven experience in lodge management
- Good working knowledge of POS/PMS systems
- High level of attention to detail
- Strong leadership and organisational skills
- Excellent communication and interpersonal skills
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