Training Consultant

JOB DESCRIPTION INFORMATION:

Job Title: Training Consultant
Employment Type: Permanent, On-site
Work Location: Sandton, Johannesburg

JOB ROLE:

The Training Consultant will be responsible to facilitate the needs analysis, planning and delivery of learning content for existing company group systems, services and products as part of the implementation of new systems and changes within the business with the aim of closing knowledge and skills gaps and enabling and supporting users in the delivery of the business objectives both nationally and internationally, in line with legislation, BBBEE targets and Company standards. This will include collaborating with various HODs and teams
across the business to ensure all new team members are fully onboarded and have a full understanding of the business objectives, products, services and systems.

JOB SCOPE & RESPONSIBILITIES:

- Be the first point of contact for all transactional learning and development-related queries within the company.
- Maintains learning and development event records by recording course codes, calendars, processing event names, logistical information, attendance registers.
- Administer learning-related documentation for the creation of new programme requests, and the amendment of existing programme requests.
- Update the learning management system with programme information related to bursary applications; study assistance loans; management development programmes and learning initiatives and programmes, ensuring all data is accurate and complies with audit requirements.
- Identify, classify, maintain and protect learning and development related files, documentation and sensitive information consistent with record handling and audit requirements.
- Support the preparation of mandatory plans and reports, by capturing and / or conducting internal audits of data to ensure data is clean for submission.
- Monitor and track nominations for learning and development programmes, highlighting any challenges, lack of nominations and non-attendance to management for resolution.
- Compile a tracking system for monitoring bursary applications and study assistance loans, and results.
- Compile an electronic filing system and ensure all files are up-to-date and accessible.
- Provide administrative support for the processing of learnerships.
- Communicate details and logistics to attendees in advance of the event happening.
- Provide administrative support and respond to queries received by the department (including responding to e-mails, mail and telephone enquiries), escalating or redirecting any issues identified.
- Update electronic repositories and shared folders with templates and support documentation around the various processes.
- Troubleshoot and resolve queries and issues with stakeholders, escalating where required.
- Supports the relationship with learning providers through regular engagements to ensure learning content design, and performance objectives are achieved.
- Facilitate learning programmes and learning content, specifically relating to product, service, and system requirements, as well as the monthly onboarding process of new starters within the business, both nationally and internationally.
- Plan and co-ordinate training interventions to support end users / employees in delivering successfully against objectives.
- Evaluate and ensure user readiness for operational delivery and performance.
- Monitor the execution of training projects, escalating any issues and challenges with management and HR.
- Gain a good understanding of business objectives, deliverables and performance challenges being experienced in the various areas of the business.
- Partner with thee group HR and Central Learning and Transformation to facilitate learning needs analyses processes and results, relative to business objectives.
- Make use of relevant learning documentation, tools and templates to document and record learning and development discussions, analyses and reporting.
- Conduct analyses of trends, development plans, survey results and assessment results to ensure that learning needs analyses support business operational goals.
- Where trends are identified, conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose and identify the route cause of the issue.
- Make recommendations on learning initiatives to improve performance and delivery
- Construct relevant learning solutions, presentations, training material, etc. and provide advice to facilitate the implementation of relevant learning solutions and interventions.
- Source relevant learning service providers: courses or programmes to close gaps as required.
- Prepare progress reports against the implementation plan.
- Implement measurement activities to evaluate the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved.
- Set up electronic files to ensure that all information is appropriately documented and secured.
- Track budgeted project and learning content expenditure.

QUALIFICATION AND EXPERIENCE:

Qualification:

- Grade 12.
- 2-Year tertiary qualification in learning and / or ODETDP is preferred.

Experience:

- Minimum 5-6 years experience as a Learning & Development facilitator.

Work conditions and special requirements:

- Travel to all units required on a regular basis.
- May be required to work outside of normal working hours, in line with operational requirements (including weekends, public holidays).

COMPETENCIES

Technical proficiency:

- Learning needs analyses
- Learning & development methodologies in development, design
- Facilitation skills
- Business Acumen
- Project Co-ordination
- Proficiency in MS Office; Peoplesoft
- Communication skills (Verbal and Written)
- Personal Credibility & integrity
- Clerical Administration Skills

Know-how:

- Requires specialised theoretical knowledge and processes relating to learning design practices, processes and regulations, as well as business products, services and systems.
- Short term planning (within 12 months) involves conducting the planning of design content to meet and optimise new business targets and objectives.
- Organise, plan and prioritise tasks for self to ensure that work gets done efficiently and cost effectively.
- Interact with stakeholders and team - influencing, motivating and encouraging specific behavior.

Problem-solving:

- Apply business acumen and sound common sense to training and learning analyses and projects.
- Monitor changes in the learning environment and is quick to act upon potential opportunities, risks and challenges.
- Consider all the facts, options and possible objectives prior to making decisions.
- Maximise or leverage the strengths of the team in a competitive environment.
- Deal with diverse problems in your own area, using judgment and discretion to resolve them.

Accountability:

- Provide information and make recommendations regarding products, channels and services that will meet operational requirements.
- Solve a wide range of queries dealing with these sensitively and within operational/procedural limitations.
- Solutions should be cost efficient and effective in delivering business results.
- Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering.
- There are guidelines/ policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability.

PACKAGE & REMUNERATION:

- Compensation will be determined based on qualifications, applicable experience, and previous earnings.