Training Consultant

2 months ago


Johannesburg, Gauteng, South Africa Specd Full time
Job Title: Training Consultant

Join Specd as a Training Consultant and play a pivotal role in facilitating the needs analysis, planning, and delivery of learning content for our company group systems, services, and products. As a key member of our team, you will be responsible for closing knowledge and skills gaps, enabling and supporting users in delivering business objectives both nationally and internationally.

Job Role:

The Training Consultant will collaborate with various Heads of Departments and teams across the business to ensure all new team members are fully onboarded and have a comprehensive understanding of the business objectives, products, services, and systems. This role requires a strong understanding of business acumen, learning and development methodologies, and facilitation skills.

Key Responsibilities:
  • Be the primary point of contact for all transactional learning and development-related queries within the company.
  • Maintain accurate learning and development event records, including course codes, calendars, and logistical information.
  • Administer learning-related documentation for new programme requests and amendments to existing requests.
  • Update the learning management system with programme information related to bursary applications, study assistance loans, management development programmes, and learning initiatives.
  • Identify, classify, maintain, and protect learning and development-related files, documentation, and sensitive information.
  • Support the preparation of mandatory plans and reports by capturing and conducting internal audits of data.
  • Monitor and track nominations for learning and development programmes, highlighting any challenges or lack of nominations.
  • Compile a tracking system for monitoring bursary applications and study assistance loans, and results.
  • Provide administrative support for the processing of learnerships.
  • Communicate details and logistics to attendees in advance of events.
  • Provide administrative support and respond to queries received by the department, escalating or redirecting any issues identified.
  • Update electronic repositories and shared folders with templates and support documentation.
  • Troubleshoot and resolve queries and issues with stakeholders, escalating where required.
  • Support the relationship with learning providers through regular engagements to ensure learning content design and performance objectives are achieved.
  • Facilitate learning programmes and learning content, specifically relating to product, service, and system requirements, as well as the monthly onboarding process of new starters.
  • Plan and co-ordinate training interventions to support end users/employees in delivering successfully against objectives.
  • Evaluate and ensure user readiness for operational delivery and performance.
  • Monitor the execution of training projects, escalating any issues and challenges with management and HR.
  • Gain a good understanding of business objectives, deliverables, and performance challenges being experienced in the various areas of the business.
  • Partner with group HR and Central Learning and Transformation to facilitate learning needs analyses processes and results, relative to business objectives.
  • Make use of relevant learning documentation, tools, and templates to document and record learning and development discussions, analyses, and reporting.
  • Conduct analyses of trends, development plans, survey results, and assessment results to ensure that learning needs analyses support business operational goals.
  • Where trends are identified, conduct analyses (including observations/interviews) to investigate issues being experienced in the operations, diagnose, and identify the root cause of the issue.
  • Make recommendations on learning initiatives to improve performance and delivery.
  • Construct relevant learning solutions, presentations, training material, etc., and provide advice to facilitate the implementation of relevant learning solutions and interventions.
  • Source relevant learning service providers: courses or programmes to close gaps as required.
  • Prepare progress reports against the implementation plan.
  • Implement measurement activities to evaluate the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills, and ROI is achieved.
  • Set up electronic files to ensure that all information is appropriately documented and secured.
  • Track budgeted project and learning content expenditure.
Qualification and Experience:

The ideal candidate will possess a Grade 12 qualification and a 2-year tertiary qualification in learning and/or ODETDP. A minimum of 5-6 years of experience as a Learning & Development facilitator is required.

Competencies:
  • Technical proficiency in learning needs analyses, learning and development methodologies, facilitation skills, business acumen, project co-ordination, proficiency in MS Office, and communication skills.
  • Knowledge of specialised theoretical knowledge and processes relating to learning design practices, processes, and regulations, as well as business products, services, and systems.
  • Problem-solving skills, including applying business acumen and sound common sense to training and learning analyses and projects.
  • Accountability, including providing information and making recommendations regarding products, channels, and services that will meet operational requirements.
Package and Remuneration:

Compensation will be determined based on qualifications, applicable experience, and previous earnings.


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