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Production Delivery Specialist

1 month ago

Johannesburg, Gauteng, South Africa Doxim Inc. Full time
Job Summary

We are seeking a highly skilled Production Delivery Specialist to join our Customer Communications Management (CCM) Operations team in Johannesburg, South Africa.

About the Role

The successful candidate will be responsible for ensuring accurate and timely production delivery and quality assurance tasks, meeting internal and external Service Level Agreements (SLAs).

This is a key role that requires attention to detail, strong problem-solving skills, and effective communication. The right individual will have experience with document processing and delivery, as well as proficiency in client-server environments and Microsoft Office applications.

Main Responsibilities
  • Process electronic files using specialized software.
  • Verify accuracy of processed documents.
  • Ensure all production cycles meet internal and external SLAs.
  • Provide regular updates and reports to internal customers on production status.
  • Manage incoming queries regarding production status.
Requirements

To be successful in this role, you will need:

  • A post-secondary degree or College Diploma in Computer Science, Business, or equivalent.
  • Experience working in a production environment, preferably in the banking or healthcare industry.
  • Strong technical skills, including hands-on experience with PC's, Windows, and Microsoft Office applications.
  • Ability to work effectively in a high-pressure, deadline-oriented environment.
Estimated Salary Range

R1 200 000 - R1 800 000 per annum, depending on qualifications and experience.

This salary estimate is based on industry standards and takes into account the level of responsibility, required skills, and location.