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Senior Service Delivery Manager

2 months ago

Johannesburg, Gauteng, South Africa NTT DATA Full time

About the Role

We are seeking an experienced Senior Service Delivery Manager to join our team at NTT DATA. The successful candidate will be responsible for leading the delivery of services to our clients, ensuring exceptional client satisfaction and exceeding service level agreements.

Key Responsibilities

  • To establish strong relationships with clients and internal stakeholders to drive business growth and improve customer satisfaction.
  • To develop and implement effective service management strategies to meet client needs and expectations.
  • To lead a team of Service Delivery Specialists, providing guidance and support to ensure successful service delivery.
  • To identify and mitigate risks that may impact service delivery, ensuring minimal disruption to clients.
  • To work closely with the sales organization to identify opportunities for up-selling and cross-selling services.

Requirements

  • Possess excellent communication and leadership skills, with experience in managing high-performing teams.
  • Hold ITIL or SIAM certification and have a solid understanding of ISP business and service offerings.
  • Have proven experience in contract, financial, and project management, with a strong focus on service excellence.
  • Be able to analyze complex data and make informed decisions to drive business growth.

What We Offer

  • A competitive salary range: $80,000 - $120,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • The opportunity to work with a global leader in business and technology services.
  • Ongoing training and development opportunities to enhance your career.

About Us

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.