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Motor Claims Desktop Assessor

2 months ago

Midrand, Gauteng, South Africa Sanlam Full time

About Us

Sanlam is a leading financial services company that offers a wide range of products and services to individuals and businesses. We are passionate about delivering exceptional service and providing our clients with innovative solutions to meet their financial needs.

Our Vision

We aim to be a world-class financial services company that is known for its expertise, integrity, and customer-centric approach. We believe that our employees are our greatest asset and we are committed to providing them with the training, support, and opportunities they need to succeed.

Our Values

We subscribe to a set of core values that guide our behavior and decision-making. These values include:

  • Excellence - We strive for excellence in everything we do.
  • Integrity - We operate with integrity and transparency in all our dealings.
  • Customer Focus - We are committed to delivering exceptional service to our clients.
  • Teamwork - We work together as a team to achieve our goals.

About the Role

We are seeking a highly skilled and experienced Motor Claims Desktop Assessor to join our team. The successful candidate will be responsible for assessing motor claims and providing recommendations for settlement.

Key Responsibilities

  • Assess motor claims and provide recommendations for settlement.
  • Review and analyze claim data to ensure accuracy and completeness.
  • Communicate with clients and stakeholders to provide updates and resolve issues.
  • Work collaboratively with other teams to achieve business objectives.

Requirements

  • Matric / Grade 12 / NQF 4
  • Qualified Panel Beater/Spray Painter/Mechanic
  • Professional VDQ Member advantageous
  • Audatex certified advantageous
  • At least 3 years motor assessing experience
  • Previous Motor Trade Experience (Panel Beater/Spray Painter/Mechanic)
  • Excellent communication skills (verbal and written)

Competencies

  • Takes ownership and responsibility
  • Sound knowledge and/or understanding of TIA
  • High level of being organised
  • Deadline and results oriented
  • Ability to multi-task and cope with pressure
  • Attention to detail
  • Excellent administrative skills

Knowledge and Skills

  • Automotive Damage Claims
  • Claims Management
  • Claims Reporting
  • Claims approvals and rejections
  • Claims settlements

Personal Attributes

  • Interpersonal savvy - Contributing independently
  • Decision quality - Contributing independently
  • Action orientated - Contributing independently
  • Optimises work processes - Contributing independently

Core Competencies

  • Cultivates innovation - Contributing independently
  • Customer focus - Contributing independently
  • Drives results - Contributing independently
  • Collaborates - Contributing independently
  • Being resilient - Contributing independently