Claims Motor Team Manager
6 months ago
**Who are we?**
- Minimum Qualification Required- Grade 12/Standard 10/NQF 4
- BCom Degree (Optional)
- Minimum Experience Required- Minimum 5 years short term insurance experience
- Minimum 3 years Claims experience
- Minimum 2 years Supervisory/Management experience
- People and Team Management- Ensuring participative leadership and strong communication within the team
- Collaboration with all business areas
- Coaching and peer to peer learning
- Developing of all employees and ensuring smooth on boarding for new employees.
- Essential Attributes- Written and verbal communication skills
- Attention to detail
- Supervisory skills
- Client Centric
- Self-motivated, inspire & lead others
- A high motivation and desire to excel
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Performance management experience
- Commitment to personal and team goals through regular coaching
- Professionalism
- Good interviewing skills
- Provide technical guidance to ensure your team reaches and exceeds their goals
- Aspire to be the Manager’s successor
- Analyse your team’s claims to ensure optimal quality through adhoc audits
- Design and monitor your team’s roster schedule
- Reporting and Managing Key Team Deliverables- Monitoring of the daily dashboard to ensure adherence to SL
- Monitoring the teams accurate and efficient processing of claims
- Contribute towards continuous improvement and innovation at process and procedure level
- To ensure that all claims processing and queries are attended to accurately and within the agreed turnaround time
- Monitoring of daily performance statistics and workforce management
- Daily claims focus and work allocation
- Must be highly proficient in dealing with clients at all levels
- Assist clients with escalated queries and provide suitable query resolution
- Accurate completion of people management tasks on a daily basis
- Ongoing feedback to clients
- Prepare monthly reports of your team’s performance
**Knowledge and Skills**
- Drive leads and service targets- Coaching, quality and compliance- Reporting and communication- Management of employees**Personal Attributes**
- Decision quality - Contributing independently- Interpersonal savvy - Contributing independently- Plans and aligns - Contributing independently- Directs work - Contributing independently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Drives results - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently**Turnaround time**Our commitment to transformation**
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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