Business Claims Advisor
2 weeks ago
**Who are we?**
- Minimum Qualification Required- Grade 12/Standard 10/NQF 4
- RE will be beneficial
- Minimum Experience- Minimum 3 years claims experience.
- Minimum 5 years in the STI environment
- Motor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essential
- Responsibilities:
- Register claims and appoint assessors.
- Manage claims in terms of claims SLA
- Make decision regarding merit - indemnify or not
- Negotiate settlement.
- Manage the salvage process
- Detection of fraud and management of fraudulent indicators
- Keep the operational system updated.
- Provide thorough and timeous feedback to the relevant parties.
- Complaint’s resolution
- Competencies Required- Must be highly proficient in dealing with clients at all levels
- Excellent time management skills as this will be a combined role with business claims and partially personal claims
- Excellent administrative skills
- Good communication skills
- Organised
- Professionalism
- Analytical
- Problem solving skills and solution oriented
- Attention to detail
- Customer focus
- Active listening skills
- Follow up
- Fluent in more than one language
**Knowledge and Skills**
- Customer Service- Team Support- Administration- Quality, compliance and accreditation**Personal Attributes**
- Communicates effectively - Contributing dependently- Decision quality - Contributing dependently- Action orientated - Contributing dependently- Optimises work processes - Contributing dependently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing dependently- Customer focus - Contributing dependently- Collaborates - Contributing dependently- Being resilient - Contributing dependently- Drives results - Contributing dependently**Turnaround time**Our commitment to transformation**
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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