Retail Service Representative

6 days ago


Cape Town, Western Cape, South Africa The Building Company Full time
About the Role

The Retail Service Representative will be responsible for operating the business cash till, receiving cash payments from customers, and ensuring the security of all receipts and till contents. This role also involves managing the business switchboard, greeting customers, ringing up purchases, accepting payments, issuing accurate receipts, balancing the till, maintaining equipment, answering incoming calls, transferring or redirecting calls, taking accurate messages, and handling customer queries.

Key Responsibilities
  • Greet customers in a professional manner
  • Ringing up purchases on the cash register
  • Accepting payment from customers
  • Issuing accurate receipts to customers
  • Balancing the till at the end of each shift
  • Maintaining the cleanliness and organization of the store
  • Answering incoming calls in a timely and professional manner
  • Transferring or redirecting calls to the appropriate department
  • Taking accurate messages for customers who are not available to take calls
  • Handling customer queries and complaints in a professional and courteous manner

Requirements
  • Grade 12 qualification or equivalent
  • Relevant product knowledge and skills
  • Basic computer skills

Estimated Salary: R 25,000 - R 35,000 per annum (dependent on experience)

This is an excellent opportunity for a motivated and customer-focused individual to join our team at The Building Company.

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