Strategic Retail Director

2 weeks ago

Cape Town, Western Cape, South Africa Service Solutions Full time

Position Overview

This leadership role oversees the strategic direction, sales growth, marketing initiatives, and operational efficiency of the retail division for Service Solutions in Cape Town, South Africa.

Key Responsibilities:

Strategy and Planning:

  • Develop and execute a comprehensive strategic plan for retail expansion, including new store openings and market research.
  • Provide input to the Retail Department's strategic direction, focusing on turnover, profitability, budgets, and departmental structure.
  • Design and implement a strategic plan to achieve sustainable long-term growth for the retail division.

Operations and Management:

  • Deliver agreed-upon sales and profit targets for the retail division.
  • Ensure exceptional customer service and customer satisfaction.
  • Hold staff accountable for maintaining high customer service standards.
  • Ensure staff are fully trained on all company products and services.

Marketing and Communications:

  • Execute the company's brand equity, focusing on retail stores as key touchpoints for consumers.
  • Maintain awareness of consumer desires within retail stores and work with the Marketing Department to execute selected initiatives.

Logistics and Maintenance:

  • Work with the Supply Chain Manager to establish efficient order/delivery processes for stock.
  • Manage store lease negotiations, including new options and renewals.

Staff Development and Management:

  • Understand and ensure compliance with relevant labor laws governing employees.
  • Manage the recruitment process for all retail management positions.
  • Develop leadership and implement a training schedule for employees, including company history, policies, product knowledge, and customer service.

Work Health and Safety:

  • Apply best practices and ensure compliance with all OHSA legislation.
  • Ensure new retail store shop fittings support a safe work environment minimizing risk to employee health and wellbeing.

Personal Characteristics:

Strategic thinker with strong analytical skills; ability to mentor, guide, and inspire teams; entrepreneurial with the ability to think outside the box; and ability to deliver direction and motivate teams to achieve results based on sound strategy.

Skills and Competencies:

  • Minimum of 4-6 years in field area of hospitality and/or retail senior management in a premium environment.
  • Proven record of successful conceptual development and strategic implementation.
  • Proven track record with increasing responsibilities and the ability to manage effectively areas of profit/loss with a growth-oriented multi-unit organization.

Education and Qualifications:

Intermediate computer skills (Excel, Word, Outlook, PowerPoint); strong written and verbal communication skills; and creative and innovative problem-solving skills.

Personal Qualities:

Assigns the highest priority to customer satisfaction and is committed to quality; sets clear performance targets, provides direction, and defines responsibility; and fully utilizes diversity of team members to achieve superior business success.

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