Head of Retail Operations

1 month ago

Cape Town, Western Cape, South Africa Service Solutions Staffing Full time
Job Description

This role is responsible for overseeing the overall strategy, sales, marketing, and operations of the retail division. The successful candidate will provide clear direction to deliver on budgets and display inspirational leadership across a diverse team.

Key Responsibilities
  • Strategy: Develop, execute, and update strategic expansion plans for new store openings, provide input into the strategic direction for the Retail Department, and develop strategic plans to achieve sustainable long-term growth for the division.
  • Operations: Deliver agreed sales and profit targets for the retail division, provide outstanding levels of customer service and customer satisfaction, and ensure staff are fully trained on all company products.
  • Marketing: Execute the Company's brand equity, maintain awareness of consumer desires within the retail stores, and work with the Marketing Department to execute those selected.
  • Logistics: Work with the Supply Chain Manager to establish the most efficient order/delivery process for stock.
  • Staff Development & Management: Understand and ensure compliance with the relevant labor laws governing employees, manage the recruitment process for all retail management, and develop leadership to include company history, policies & procedures, product knowledge, and customer service.
Requirements
  • Minimum of 4-6 years in the field area of Hospitality and/or Retail.
  • Senior management in a premium environment.
  • Proven record of successful conceptual development and strategic implementation.
  • Proven track record with increasing responsibilities and the ability to manage effectively areas of profit/loss with a growth-oriented multi-unit organization.
  • Previous food/chocolate Industry experience preferable.

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