Patient Experience Manager

2 weeks ago


Cape Town, Western Cape, South Africa Empact Group Southern Africa Full time

Job Overview:

We are seeking an experienced Patient Experience Manager to join our team at Empact Group Southern Africa. In this role, you will be responsible for overseeing the patient experience, aligning with sector strategies and contract requirements.

About the Role:

The Patient Experience Manager will report to the Project Manager or Catering Manager and be responsible for managing daily operational issues, customer satisfaction, and retention of the business. You will also oversee ward rounds, trend identification, and change management to improve patient experience.

Main Responsibilities:

  • Manage daily operational issues relevant to customer satisfaction and retention of the business

  • Daily ward rounds, trend identifying, and change management to improve patient experience

  • To ensure that the service provided is in line and better than set targets



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