IT Support Specialist

1 month ago


Johannesburg, Gauteng, South Africa Isle of Man Government Full time

About the Role

The Isle of Man Government is seeking a skilled IT Support Specialist to join our Customer Experience Team in Government Technology Services (GTS). As a Service Desk Analyst, you will provide technical support to our customers for all IT-related issues, including advising and responding to customer enquiries, troubleshooting basic IT issues, and triaging incident tickets to the appropriate teams.

This role requires excellent organisational skills, as you will be dealing with a range of customers from different government departments and internal staff to third-party suppliers. We offer a hybrid working approach, with part of your work week based in the office and part working from home where desired.

A Workplace that Invests in You

We offer a competitive salary that increases each 12 months until you reach the salary maximum. You will also receive annual leave starting from 21 days, a Privilege Day, and 10 Bank Holidays, with your annual leave increasing after your first year and again after your third year.

We also offer a flexi-time scheme, where you can accrue additional time worked to take as leave. Subject to meeting eligibility criteria, you will have access to two pension arrangements: the Isle of Man Government Unified Scheme or the Isle of Man Government Defined Contribution (DC) Arrangement.

In addition, you will have access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development. You will also have discounted access to the NSC gym and island swimming pools, as well as 1-to-1 support programmes and exercise classes with qualified instructors.

Working for the Isle of Man Public Service

We are the largest employer on the island, delivering a diverse range of services to the people of the Isle of Man. We care, nurture, and value our employees' wellbeing, development, and career, and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested, you should discuss this with the Recruiting Manager.

Things to Note

Please note that a relocation package is not available for this role. We want you to get the best out of your application, so we recommend reading our before applying to learn about our recruitment process.



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