Head of Retail Operations

1 month ago


Cape Town, Western Cape, South Africa Service Solutions Full time
Job Title: Head of Retail South Africa – Cape Town

At Service Solutions, we are seeking a highly skilled and experienced professional to lead our retail division in Cape Town, South Africa. As the Head of Retail South Africa – Cape Town, you will be responsible for driving the overall strategy, sales, marketing, profitability, and operations of our retail business in the region.

Key Responsibilities:
  • Strategy: Develop and execute a strategic expansion plan for new store openings, provide input into the strategic direction for the Retail Department, and manage relevant reporting of management and financial information.
  • Operations: Deliver agreed sales and profit targets, provide outstanding levels of customer service, and ensure staff are fully trained on all company products.
  • Marketing: Execute the Company's brand equity, maintain awareness of consumer desires, and work with the Marketing Department to execute those selected.
  • Logistics: Work with the Supply Chain Manager to establish the most efficient order/delivery process for stock.
  • Maintenance, Agreements & Contracts: Manage all store lease negotiations, manage third-party service agreements, and ensure that all equipment and machinery are fully operational and in good repair.
  • Staff Development & Management: Understand and ensure compliance with relevant labor laws, manage the recruitment process, and develop leadership and implement a training schedule.
  • Work Health & Safety: Apply best practice and ensure compliance with all OHSA legislation, ensure new retail store shop fitting supports a safe work environment, and enforce food safety and hygiene standards.

Personal Characteristics: We are looking for a strategic thinker with strong analytical skills, ability to mentor and guide teams, entrepreneurial spirit, and ability to deliver direction and motivate teams to achieve results based on sound strategy.

Skills and Competencies: Minimum of 4-6 years in field area of Hospitality and/or Retail Senior management in a premium environment, proven record of successful conceptual development and strategic implementation, and intermediate computer skills.



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