Retail Operations Manager

3 weeks ago


Cape Town, Western Cape, South Africa Ares Holdings Full time

Retail Operations Manager Job Summary

As a Retail Operations Manager at Ares Holdings, you will be responsible for leading retail operations for the brand within South Africa. Your primary goal will be to drive retail priorities, maximize turnover, and ensure consistent, Brand-aligned customer experience across the country.

Purpose, Values, Culture

Communicate business purpose and values to store teams and ensure they are aligned with the brand's vision.

Develop, communicate, and drive retail strategies and operational goals to achieve business objectives.

Ensure that all store people have a clear and consistent focus on delivering excellent customer service.

Retail Operations

Design tools and processes to ensure that all operational activities support an efficient, easy customer experience.

Ensure that facilities, equipment, tools, systems, security, and physical environment are conducive to optimum performance.

Facilitate appropriate technical/functional training to store teams to ensure they have the necessary skills to manage effectively.

People

Develop and manage the process to ensure that stores are well-staffed and that contingencies are in place.

Talent management and succession planning to ensure that store teams have the necessary skills and knowledge to succeed.

Drive in-store training programs to build front-line capability and ensure that store teams are equipped to deliver excellent customer service.

Financial Management

Develop financial performance parameters, goals, and targets to drive business growth.

Manage and drive revenue, quantity, margin, and operating income targets to achieve business objectives.

Sales and Marketing

Brand management to ensure that the brand is consistently represented across all stores.

Key customer relationship management to build strong relationships with customers and drive sales growth.

Public relations and ambassadorship to promote the brand and build its reputation.

Requirements

Grade 12

Relevant tertiary qualification advantageous

3-5 years relevant experience

Experience in the premium fashion industry

Perks and Benefits

Gym and shower facilities

Personal trainer

Yoga

Pension fund

Medical aid with gap cover

Staff allocation (R12,000 retail value per annum)

Staff discount (50% off for you and your family across all the brands within the group)

Healthy lunch subsidy

Company performance incentive scheme

Long-service incentives

Holistic employee wellness program



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