Exceptional Client Experience Representative

4 days ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

WNS Global Services

We are a leading provider of business process management services, committed to delivering exceptional customer experiences. Our Customer Service Representatives play a vital role in achieving this goal, and we are seeking talented individuals to join our team.

Job Summary

As a Customer Service Representative, you will be responsible for:

  • Providing proactive customer support via phone, email, or chat.
  • Resolving customer complaints and concerns in a timely and professional manner.
  • Collaborating with internal teams to ensure effective issue resolution.
  • Analyzing customer data to identify trends and areas for improvement.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.
  • Documenting all customer interactions and updating records accordingly.
  • Performing other duties as assigned.


  • Cape Town, Western Cape, South Africa RareCruit (Pty) Ltd Full time

    Client Experience RepresentativeWe are looking for a highly skilled Client Experience Representative to join our team at RAREcruit (Pty) Ltd.This role involves ensuring a seamless experience for our clients, processing orders, resolving customer inquiries, and handling quality issues efficiently.The ideal candidate will possess strong communication skills, a...


  • Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full time

    About Our TeamWe are a dynamic team of customer experience professionals dedicated to delivering exceptional service. As a Client Experience Manager, you will be responsible for leading our team, resolving complex customer issues, and driving customer satisfaction.About the RoleIn this role, you will:Lead a team of customer service representatives.Resolve...


  • Cape Town, Western Cape, South Africa Buffalo International Logistics Full time

    Job Overview:We are seeking an experienced Customer Service Agent to join our team at Buffalo International Logistics. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and possess strong communication and problem-solving skills. As a key member of our team, you will be responsible for handling customer...


  • Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    Job DescriptionWe are seeking a highly skilled Client Service Representative to join our team at Rory Mackie & Associates. The ideal candidate will be responsible for providing exceptional client service and support, ensuring clients feel valued and supported.Key Responsibilities:Maintain exceptionally high service levels and build positive client...


  • Cape Town, Western Cape, South Africa Smollan Group Full time

    Customer Experience Representative Job DescriptionAs a Customer Experience Representative, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction by implementing effective brand management and customer engagement strategies.About the Role:This is a contract position requiring 2-3 years of sales experience in...


  • Cape Town, Western Cape, South Africa OneCart Full time

    Job OverviewWe are seeking a skilled and friendly Customer Experience Representative to join our team at OneCart. As a Personal Shopper, you will be the face of our company, providing exceptional service to customers and ensuring their shopping experience is seamless and enjoyable.


  • Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    We are looking for a dedicated Client Support Representative to provide exceptional service to our customers. In this role, you will be responsible for responding to customer inquiries, resolving issues, and enhancing the overall customer experience.As a key member of our team, you will collaborate with other departments to ensure seamless communication and...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    About the Role:We are seeking a Client Services Representative to join our team. As a key member of our sales floor, you will provide exceptional customer service, offer expert product knowledge, and create a personalized shopping experience for our clients.Responsibilities:Offering product recommendations and expert advice to customers.Processing orders and...


  • Cape Town, Western Cape, South Africa Minacs Full time

    About Us">We're a leading provider of customer experience and business process outsourcing services, dedicated to helping businesses succeed through innovative solutions and exceptional service.Our MissionWe strive to deliver outstanding customer experiences, driving loyalty and retention for our clients while fostering a culture of innovation,...


  • Cape Town, Western Cape, South Africa Abc Full time

    Job SummaryAbc is seeking a talented Client Service Representative to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.The successful candidate will be responsible for addressing customer inquiries, resolving issues, and providing information on company products and...


  • Cape Town, Western Cape, South Africa Spane4all Full time

    Job DescriptionWe are seeking a skilled Customer Experience Representative to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.Main Responsibilities:Provide top-notch customer service through various channelsIdentify and...


  • Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full time

    Cullinan Holdings Limited seeks a Customer Service Representative to join their team as a Guest Services Officer at the Cape Town International Airport.Job DescriptionPrepare for guest service by gathering necessary information on arrival, transportation, documentation, and onward travel arrangements.Deliver exceptional customer service to guests, adhering...


  • Cape Town, Western Cape, South Africa Dye & Durham Corporation Full time

    Job title: Client Support RepresentativeJob Location: Western Cape, Cape TownDeadline: April 12, 2025DescriptionJoin our Client Support team to deliver exceptional service and expert platform support for our legal software solutions, including practice management and due diligence platforms. We're looking for motivated individuals who thrive in a fast-paced...


  • Cape Town, Western Cape, South Africa Michelle Taylor Recruitment Full time

    We are seeking a Client Acquisition Representative to join our team at Michelle Taylor Recruitment. In this role, you will be responsible for promoting in-house brands and acquiring new clients to drive business growth.Key Responsibilities:Promote in-house brands through effective sales strategies and relationship building.Acquire new clients by leveraging...


  • Cape Town, Western Cape, South Africa Arvo Full time

    Key Responsibilities:Identify and pursue new sales opportunities through prospecting and outreach efforts.Develop and execute a sales strategy to target new businesses and expand existing relationships.Use Apollo, LinkedIn Sales Navigator, and Salesforce to manage leads and track performance.Meet daily outreach targets and secure new business meetings.Manage...


  • Cape Town, Western Cape, South Africa Massage Envy Franchising, LLC Full time

    About UsMassage Envy Annapolis is a community-driven franchise dedicated to providing exceptional experiences for our clients. We believe in fostering a supportive environment where our team members can thrive and grow professionally.Benefits and PerksCompetitive pay package including bonuses and commissionsComprehensive benefits covering healthcare, dental,...


  • Cape Town, Western Cape, South Africa OneCart Full time

    Job title: Customer Experience RepresentativeLocation: Western Cape, Cape TownAbout the RoleAs a Personal Shopper, you will be required to provide excellent customer service and guidance on products.You should demonstrate excellent communication skills, be resourceful, and pay attention to detail.To succeed in this role, you must exceed customer expectations...


  • Cape Town, Western Cape, South Africa Rightside Full time

    We seek a talented Client Experience Specialist to join our team at Rightside's Airport City branch in Cape Town.The successful candidate will play a critical role in delivering exceptional customer service and support to our clients while contributing to the overall success of the business.Key Responsibilities:Providing personalized service and support to...


  • Cape Town, Western Cape, South Africa Vista Group Full time

    About the PositionAs a Senior Solution Specialist at Vista Group, you will play a critical role in executing on-premises implementations, projects, consultation, and other dedicated client professional services agreements. This position requires a strong understanding of the cinema industry's business operations and the ability to develop and maintain...


  • Cape Town, Western Cape, South Africa Atrium Health Full time

    About UsAtrium Health is a leading healthcare provider dedicated to delivering exceptional patient care. We're seeking a skilled Patient Services Representative to join our team and provide an outstanding experience for patients.