Exceptional Client Experience Representative
4 days ago
WNS Global Services
We are a leading provider of business process management services, committed to delivering exceptional customer experiences. Our Customer Service Representatives play a vital role in achieving this goal, and we are seeking talented individuals to join our team.
Job Summary
As a Customer Service Representative, you will be responsible for:
- Providing proactive customer support via phone, email, or chat.
- Resolving customer complaints and concerns in a timely and professional manner.
- Collaborating with internal teams to ensure effective issue resolution.
- Analyzing customer data to identify trends and areas for improvement.
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Documenting all customer interactions and updating records accordingly.
- Performing other duties as assigned.
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