Client Experience Specialist

3 days ago


Cape Town, Western Cape, South Africa Massage Envy Franchising, LLC Full time

About Us

Massage Envy Annapolis is a community-driven franchise dedicated to providing exceptional experiences for our clients. We believe in fostering a supportive environment where our team members can thrive and grow professionally.

Benefits and Perks

  • Competitive pay package including bonuses and commissions
  • Comprehensive benefits covering healthcare, dental, and vision expenses
  • Paid time off for relaxation and self-care
  • An Employee Assistance Program for mental wellness
  • A flexible schedule for work-life balance
  • In-depth product and service training
  • A free monthly service as a token of appreciation
  • 20% discounts on all products

Job Requirements

  • A high school diploma or equivalent and prior retail or sales experience (a plus)
  • Critical thinking skills with expertise in math and computer operations
  • Excellent communication skills to build strong relationships with clients
  • A basic understanding of massage and skincare services

Your Daily Responsibilities

  • Provide exceptional customer service and ensure every client feels valued
  • Educate clients on the benefits of Total Body Care by promoting new services, selling memberships, booking future appointments, and encouraging homecare purchases based on recommendations
  • Support clinic flow by greeting clients, scheduling appointments, answering phone calls, responding to emails, and addressing questions
  • Grow and retain a client base through in-person interactions and outreach efforts

Be Part of Our Supportive Team

  • Trained leaders dedicated to your success
  • Award programs recognizing individual achievements
  • A culture celebrating individuality and knowledge sharing


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