Client Service Representative

2 weeks ago


Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time
Job Description

We are seeking a highly skilled Client Service Representative to join our team at Rory Mackie & Associates. The ideal candidate will be responsible for providing exceptional client service and support, ensuring clients feel valued and supported.

Key Responsibilities:
  • Maintain exceptionally high service levels and build positive client relationships
  • Ensure client onboarding is smooth and efficient
  • Effectively manage all client queries and concerns
  • Provide technical assistance on our products and services
  • Escalate urgent matters for prompt resolution
  • Follow up with clients to ensure timely completion of tasks
Requirements:
  • Solid understanding of Anti-Money Laundering Regulations
  • Ability to work under pressure and meet regulatory deadlines
  • Exceptional oral and written communication skills
  • Empathetic and approachable demeanor towards clients
  • Client-centric mindset with a professional appearance


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