Customer Experience Representative

1 week ago


Cape Town, Western Cape, South Africa OneCart Full time

Job title: Customer Experience Representative

Location: Western Cape, Cape Town

About the Role
  • As a Personal Shopper, you will be required to provide excellent customer service and guidance on products.
  • You should demonstrate excellent communication skills, be resourceful, and pay attention to detail.
  • To succeed in this role, you must exceed customer expectations and resolve any issues promptly.
Key Responsibilities
  • Helping customers make informed purchasing decisions through product advice and guidance.
  • Fulfilling placed orders and making payments in person, while providing exceptional customer service.
  • Responding effectively to customer complaints and requests, ensuring timely resolutions.
  • Advising customers on suitable substitutes for unavailable products, and reporting supply shortages to Management.
  • Engaging with customers to ensure special instructions are followed, and accurately selecting, scanning, and packing orders.
  • Collaborating with store departments to achieve efficient service delivery, and managing priorities to meet deliverables.
  • Consistently living and exemplifying OneCart's values.
Requirements
  • Matric qualification
  • Fluency in English
  • Able to type in full sentences
  • Prior sales or retail experience is preferred


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