Customer Experience Representative
1 week ago
Job title: Customer Experience Representative
Location: Western Cape, Cape Town
About the Role- As a Personal Shopper, you will be required to provide excellent customer service and guidance on products.
- You should demonstrate excellent communication skills, be resourceful, and pay attention to detail.
- To succeed in this role, you must exceed customer expectations and resolve any issues promptly.
- Helping customers make informed purchasing decisions through product advice and guidance.
- Fulfilling placed orders and making payments in person, while providing exceptional customer service.
- Responding effectively to customer complaints and requests, ensuring timely resolutions.
- Advising customers on suitable substitutes for unavailable products, and reporting supply shortages to Management.
- Engaging with customers to ensure special instructions are followed, and accurately selecting, scanning, and packing orders.
- Collaborating with store departments to achieve efficient service delivery, and managing priorities to meet deliverables.
- Consistently living and exemplifying OneCart's values.
- Matric qualification
- Fluency in English
- Able to type in full sentences
- Prior sales or retail experience is preferred
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