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Customer Service Representative R4500

2 months ago

Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time
Job Description

Job Title: Customer Service Representative R4500

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Recruitment Dynamix. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve customer complaints, and provide solutions to customer issues.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service delivery.
  • Problem-Solving: Analyze customer issues, identify solutions, and implement effective resolutions.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
  • Adaptability: Adapt to changing customer needs, priorities, and deadlines.

Requirements:

  • Customer Service Experience: 1+ year of customer service experience in a call centre or customer-facing role.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Skills: Strong problem-solving and analytical skills.
  • Adaptability: Ability to adapt to changing customer needs and priorities.

Working Conditions:

This is a full-time position, working on a rotational basis, including weekends. The successful candidate will be required to work in a fast-paced call centre environment, handling high call volumes and meeting customer service targets.