Insurance Claims Director for Energy At Work

3 weeks ago

Johannesburg, Gauteng, South Africa Energy At Work Full time

Energy At Work is seeking an experienced Insurance Claims Director to lead our claims department and uphold our high service standards. As the Insurance Claims Director, you will be responsible for managing a team of claims specialists, ensuring efficient and accurate claims processing, and delivering a seamless claims experience for our policyholders.

About Us

We are committed to providing exceptional insurance solutions and support to our clients. We pride ourselves on delivering personalized services that help homeowners recover quickly and effectively in the event of a claim.

Role Overview

The Insurance Claims Director will oversee the end-to-end management of homeowners insurance claims, ensuring they are processed efficiently and accurately. This includes reviewing and assessing complex claims, making informed decisions to authorize settlements or escalate as necessary.

You will act as a key liaison between our clients, underwriters, and other stakeholders to ensure timely and satisfactory claim resolutions. Additionally, you will maintain and improve claims processes and procedures, ensuring compliance with company policies and legal regulations.

This role requires strong leadership skills, excellent communication, negotiation, and decision-making skills. You will also have the ability to handle high-pressure situations with a calm and professional demeanor.

We offer a competitive salary package of $120,000 - $150,000 per year, depending on experience. You will also have opportunities for career growth and development within our organization.

Responsibilities
  • Lead and mentor a team of claims specialists, providing guidance, training, and performance feedback.
  • Oversee the end-to-end management of homeowners insurance claims, ensuring they are processed efficiently and accurately.
  • Review and assess complex claims, making informed decisions to authorize settlements or escalate as necessary.
  • Maintain and improve claims processes and procedures, ensuring compliance with company policies and legal regulations.
  • Collaborate with underwriters, brokers, and external partners to resolve claims promptly.
  • Monitor and report on team performance, claims metrics, and customer satisfaction levels.
Requirements
  • Minimum of 3 years of experience in homeowners claims management or a related field.
  • Proven experience in leading or supervising a team within an insurance claims environment.
  • Strong knowledge of homeowners insurance policies, claims processes, and industry regulations.
  • Excellent communication, negotiation, and decision-making skills.
  • Ability to handle high-pressure situations with a calm and professional demeanor.

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