End-User Support Specialist

4 days ago


Pretoria, Gauteng, South Africa Auditor-General of South Africa Full time
Job Title: End-User Support Specialist

We are seeking a skilled End-User Support Specialist to join our team at the Auditor-General of South Africa.

About the Role

This is an exciting opportunity for a talented individual to provide top-notch technical support to our end-users, ensuring seamless IT services and optimal system performance.

The successful candidate will be responsible for:

  • Implementing and maintaining desktop infrastructure, including Windows and macOS systems
  • Configuring and troubleshooting printers, scanners, and other peripherals
  • Providing expert-level support for software applications, including Microsoft Office and AGSA-specific tools
  • Maintaining accurate records of incidents, problems, and requests in our service desk system
  • Collaborating with internal stakeholders to resolve complex issues and improve overall IT service delivery
Requirements

To succeed in this role, you will need:

  • A National Diploma (NQF Level 6) in Information Technology or related field
  • At least 3 years of experience in desktop support, notebook support, printer support, or similar IT areas
  • Excellent problem-solving skills and ability to work independently
  • Strong communication and interpersonal skills, with the ability to interact with diverse stakeholders
  • Proficiency in Microsoft Operating Systems, Microsoft Application Software, and basic network support
What We Offer

We offer a competitive salary package, including a base salary of R450,000 per annum, as well as opportunities for professional growth and development within our organization.

Our team values teamwork, innovation, and continuous learning, and we are committed to providing a supportive and inclusive work environment.


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